We are growing! Will you be the next member of our team?

The Customer Service Representative assists in the day-to-day administration of Sales and Marketing operations. This role is responsible for ensuring our customers are getting the best possible service when they entrust us with their shipping and logistics needs.


Responsibilities:

  • Provide various types of office support such as responding to customer inquiries, maintaining customer accounts, processing applications for service
  • Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns
  • Provides up to date information regarding the status of any load as required
  • Ensures pickup and delivery requirements are met to appropriate service levels
  • Obtain information from the customer to perform a requested task
  • Tracing and producing P.O.D.'s for customers
  • Finding, fixing, and preventing problems
  • Work closely with operations for the timely movement of freight
  • Continually update internal system.
  • Calling customers to confirm delivery on unsigned bills
  • Answering customer pick-up calls
  • Completes assigned tasks accurately, and in a timely fashion to ensure that customer needs are met.
  • Perform any other reasonable duties assigned or directed by management as necessary to ensure the continued success of Traffix and the Department.

Minimum Requirements:
  • 2+ years of relevant industry experience
  • College/University Degree preferred
  • Must have strong knowledge in computer programs, specifically MS Word and Excel
  • Strong communication skills and attention to detail, with an outstanding aptitude for applying technology to achieve business results
  • Excellent problem solving and decision-making ability
  • Must be a driven, enthusiastic and highly motivated individual
  • Quick learner who is successful at multitasking

This is a non-management position
This is a full time position

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