•    Communicate with customers and account representatives via telephone and email in an assertive and tactful manner to address their overdue payments and determine the reason for the outstanding debt
•    B2B AR collections using various collections methods to secure payment of delinquent accounts
•    Encourage on-time payments and set up payment plans that can facilitate good credit
•    Manage a large portfolio of customers while improving DSO (Days Sales Outstanding) and reducing delinquencies.
•    Maintain clear and up to date collection notes
•    Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately
•    Any other duties or projects that may be assigned from time to time


•    University degree or College diploma preferably in accounting related field is required
•    Prior experience in a Collections role is preferred
•    Intermediate to Advanced excel skills
•    Exceptional negotiating, written and oral communication skills is required
•    Ability to work independently in a fast-paced environment
•    Experience in Transportation is an asset
•    Proven competence in investigating, addressing and resolving client issues in a timely manner

This is a non-management position
This is a full time position

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