Responsibilities:
Primary Objectives:
Position Details:
Requirements Skills & Abilities:
Education & Experience
- Polite and thorough communication with all customers, driver, carriers, and employees at TRAFFIX
- Effective problem solving to ensure maximum customer satisfaction
- Position related filing and record keeping
- Tracking and tracing loads
- Entering load orders with attention to detail and accuracy
Primary Objectives:
- Provide best-in-industry customer service
- Proactively solve problems before they occur
- Verification of on time freight movement
- TRAFFIX TMS shipment updates
- Exemplify Traffix values and strategic goals
Position Details:
- Provide various types of office support such as responding to customer inquiries, maintaining customer accounts, processing applications for service
- Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns
- Provides up to date information regarding the status of any load as required
- Follow up customer calls where necessary
- Ensures pickup and delivery requirements are met to appropriate service levels
- Obtain information from the customer to perform a requested task
- Tracing and producing P.O.D.'s for customers
- Finding, fixing, and preventing problems
- Work closely with operations for the timely movement of freight
- Continually update internal system.
- Calling customers to confirm delivery on unsigned bills
- Answering customer pick-up calls
- Completes assigned tasks accurately, and in a timely fashion to ensure that customer needs are met.
- Perform any other reasonable duties assigned or directed by management as necessary to ensure the continued success of Traffix and the Department.
Requirements Skills & Abilities:
- Able to work in a busy environment
- Manage a high volume of calls and emails
- Handle customer inquiries via telephone and email
- Research required information using available resources
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Ability to multitask
- Strong oral and written communication skills
- Robust listening, organizational, problem analysis/solving skills
- Fine attention to detail
- Team Player
- Ability to sit for long periods of time
Education & Experience
- 2 years of experience in a fast-paced call center or office; preferably in the transportation and/or warehousing industry
- Experience providing high level customer service
- Proficient in MS Office Suite
- Experience with TMW is considered an asset
- Fluency in 2 or more languages is consider an asset
This is a non-management position
This is a full time position