Load Coordinator (Chicago, IL)

• Polite and thorough communication with all customers, driver, carriers, and employees at TRAFFIX
• Effective problem solving to ensure maximum customer satisfaction
• Position related filing and record keeping
• Tracking and tracing loads
• Entering load orders with attention to detail and accuracy

• Provide best-in-industry customer service
• Proactively solve problems before they occur
• Verification of on time freight movement
• TRAFFIX TMS shipment updates
• Exemplify Traffix values and strategic goals

• Provide various types of office support such as responding to customer inquiries, maintaining customer accounts, processing applications for service
• Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns
• Provides up to date information regarding the status of any load as required
• Follow up customer calls where necessary
• Ensures pickup and delivery requirements are met to appropriate service levels
• Obtain information from the customer to perform a requested task
• Tracing and producing P.O.D.'s for customers
• Finding, fixing, and preventing problems
• Work closely with operations for the timely movement of freight
• Continually update internal system.
• Calling customers to confirm delivery on unsigned bills
• Answering customer pick-up calls
• Completes assigned tasks accurately, and in a timely fashion to ensure that customer needs are met.
• Perform any other reasonable duties assigned or directed by management as necessary to ensure the continued success of Traffix and the Department.

• Able to work in a busy environment
• Manage a high volume of calls and emails
• Handle customer inquiries via telephone and email
• Research required information using available resources
• Manage and resolve customer complaints
• Identify and escalate priority issues
• Ability to multitask
• Strong oral and written communication skills
• Robust listening, organizational, problem analysis/solving skills
• Fine attention to detail
• Team Player
• Ability to sit for long periods of time

• 2 years of experience in a fast-paced call center or office; preferably in the transportation and/or warehousing industry
• Experience providing high level customer service
• Proficient in MS Office Suite
• Experience with TMW is considered an asset
• Fluency in 2 or more languages is consider an asset

This is a non-management position
This is a full time position