Responsibilities:
 
  • Polite and thorough communication with all customers, driver, carriers, and employees at TRAFFIX
  • Effective problem solving to ensure maximum customer satisfaction
  • Position related filing and record keeping
  • Tracking and tracing loads
  • Entering load orders with attention to detail and accuracy

Primary Objectives:
 
  • Provide best-in-industry customer service
  • Proactively solve problems before they occur
  • Verification of on time freight movement
  • TRAFFIX TMS shipment updates
  • Exemplify Traffix values and strategic goals

Position Details:
 
  • Provide various types of office support such as responding to customer inquiries, maintaining customer accounts, processing applications for service
  • Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns
  • Provides up to date information regarding the status of any load as required
  • Follow up customer calls where necessary
  • Ensures pickup and delivery requirements are met to appropriate service levels
  • Obtain information from the customer to perform a requested task
  • Tracing and producing P.O.D.'s for customers
  • Finding, fixing, and preventing problems
  • Work closely with operations for the timely movement of freight
  • Continually update internal system.
  • Calling customers to confirm delivery on unsigned bills
  • Answering customer pick-up calls
  • Completes assigned tasks accurately, and in a timely fashion to ensure that customer needs are met.
  • Perform any other reasonable duties assigned or directed by management as necessary to ensure the continued success of Traffix and the Department.

Requirements Skills & Abilities:
 
  • Able to work in a busy environment
  • Manage a high volume of calls and emails
  • Handle customer inquiries via telephone and email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Identify and escalate priority issues
  • Ability to multitask
  • Strong oral and written communication skills
  • Robust listening, organizational, problem analysis/solving skills
  • Fine attention to detail
  • Team Player
  • Ability to sit for long periods of time

Education & Experience
 
  • 2 years of experience in a fast-paced call center or office; preferably in the transportation and/or warehousing industry
  • Experience providing high level customer service
  • Proficient in MS Office Suite
  • Experience with TMW is considered an asset
  • Fluency in 2 or more languages is consider an asset

This is a non-management position
This is a full time position

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