Responsibilities:

•    Supporting sales with meeting or exceeding established sales quotas 
•    Developing professional relationships with assigned TRAFFIX customers 
•    Providing status updates to customers and/or sales when requested
•    Working with Customer Service to track shipment pickup, in-transit updates, and deliveries
•    Managing in transit delays to have minimal impact on the customer
•    Working with the TRAFFIX Bond Team when TRAFFIX Continuous Bond is in use 
•    Proactively identifying potential problems and/or issues and providing a solution whenever possible
•    Managing customer complaints and providing a resolution
•    All related filing and record keeping 

Primary Objectives: 

•    Maximize level of business from existing customers 
•    Work with operations to maximize revenue on each load 
•    Build strong sustainable relationships with clients, prospects, and carriers 
•    Exemplify Traffix values and strategic goals 
Note: Account Managers and Senior Account Managers perform the same functions. The Senior Account Manager title is awarded to those who consistently perform above expectations for an extended period. 

Position Details: 

•    Manage, service, and grow customer relationships
•    Providing quotes on adhoc and contract business
•    Collects all required paperwork (e.g. POD’s) from potential customers and follows up accordingly  
•    Full cycle order processing ensuring that all loads are accurately received and entered in the TMS system 
•    Ensures all required paperwork is accurately completed, electronically filed, and communicated to all necessary parties 
•    Responsible for carrier communications, such as providing detailed pickup/delivery information; as well as, managing any in-transit delays such as mechanical failure, accident, etc.
•    Tracks shipments from pickup through delivery ensuring accurate up to date information is always available and communicated appropriately to customers and team members 
•    Ensures all customer specific pickup and delivery KPIs are met 
•    Communicates any service delays or failures to the customer prior to the occurrence (or as soon as possible) 
•    Assists drivers on an ongoing basis to find locations, get directions or contact third parties to order to ensure on time deliveries 
•    Perform any other reasonable duties assigned or directed by management as necessary to ensure the continued success of Traffix and the Logistics Department. 

Requirements 

•    Strong sales background with the ability to build strong professional relationships
•    Ability to communicate effectively with employees, carriers, drivers, and customers 
•    Strong knowledge of North American trucking regulations and geography 
•    Assessment techniques such as: examining, questioning, evaluating, and reporting 
•    Ability to create granular reports based on customer requirements
•    Be able to effectively analyse potential problems/issues and proactively address to minimize impact to the customer using creative and resourceful problem solving
•    Effective planning and organization with attention to details and accuracy
•    Ability to work effectively under pressure and meet tight deadlines 
•    A team player who can also work with minimal supervision
•    Willingness to work flexible hours 
•    Ability to sit for long periods of time

Education & Experience 

•    2+ years of experience in the North American transportation industry is required  
•    Existing network of industry relationships required 
•    Previous related sales experience preferred 
•    Proficiency in MS Office Suite
•    Willingness to travel if required
•    Fluency in 2 or more languages is considered an asset
•    Experience working with TMW is considered an asset
•    Capable of working in a high pressure, fast paced environment where quick thinking and proactive problem solving is required daily
 

This is a non-management position
This is a full time position

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