Cargo Claims Specialist (Canada; USA)

Why work at TRAFFIX?     

You need to work at TRAFFIX to enjoy our:

• Culture of Respect, Expertise, Collaboration and Entrepreneurship
• Get involved with one of our Steering Committees or sign up for one of our employee events such as Game Night!  
• Get involved with your community through our partnership with Big Brothers Big Sisters 
• Work with a team that Supports and Respects each other at a company where Diversity & Inclusion is a celebrated!
• If you have ideas that you wish someone would listen to - tell us! We love the Entrepreneurial spirit, and we strive for Continuous Improvement! 
• Choose your own work environment! TRAFFIX offers fully remote and work-from-office opportunities. 
• Enjoy professional development opportunities through our Learning Management System and TRAFFIX Academy; or take advantage of our Tuition Reimbursement Program. 
• And of course - get paid fairly for your experience with included Benefits! 

• Receive, review, and process submitted claims paperwork.
• Assist carrier partner and/or customer service with investigation of cargo claims.
• Serve as a point of contact for questions on operations’ best practices, broker and carrier liability.
• Oversee the filing of all claims using the EZ Claims software or current claims platform.
• Lead and oversee updates to the claims platform with current claims status.
• Assist and complete weekly claim audits.
• Maintain and update claims litigation sheet and provide reporting as required.
• Receive checks from carriers, and requests customer payments from the A/P team.
• Review carrier claims denials to ensure accuracy and escalate as needed.
• Understand overall insurance and claim platform, limits of liability, and carrier rules/tariffs.
• Negotiate with carriers and adjusters as needed to resolve claims and obtain the best possible result for TRAFFIX and our shipping partners.
• Set up new customers with a filing template, and weekly reporting to their specific requirements.
• Provide claim resolution details to Director and VP of Risk Management.

• Bachelor's degree in supply chain and/or insurance/finance field or equivalent combination of education and experience preferred.
• 2-4 years operational logistics preferred.
• 2-4 years prior cargo claims experience required.
• Decisive problem-solver with demeanour to handle critical issues with tact and speed.
• Strong customer service and communication skills, professional demeanor on phone calls and in emails to a wide variety of professionals at all levels.
• Must have excellent PC skills with proficiency in Microsoft Word, Excel and PowerPoint preferred.
• Goal oriented, always willing to seek knowledge and improve upon skills in order to drive new ideas.
• Ability to work independently, be a highly motivated leader and self-starter.
• Possess a positive and persistent attitude required to build relationships and gain cooperation from various departments and external partners.

This is a non-management position
This is a full time position