Account Manager (Intermodal) (USA)

Position Summary
We're hiring an Intermodal Account Manager to join our growing intermodal brokerage team. This role is ideal for someone who enjoys owning the full shipment lifecycle, from carrier management and pricing strategy to customer execution and problem-solving.

Responsibilities:

• Manage 50+ intermodal shipments weekly from tender through final delivery and invoicing.
• Coordinate the full intermodal lifecycle, including rail movements, container management, origin and destination drayage, and exception resolution.
• Analyze market conditions and execute spot pricing and rate negotiations to secure cost-effective capacity while maintaining service levels.
• Source and dispatch drayage carriers while maintaining service and cost targets and monitor shipments in the TMS and proactively manage service exceptions.
• Resolve delays, accessorials, detention, and operational escalations and partner with Sales to drive customer success.
• Full cycle ownership of orders within designated book of business
• Providing quotes on adhoc and spot basis
• Assist in setup and maintenance of customer SOPs
• Responsible for dray tendering + rail billing
• Assist Intermodal Support team with tracking from pickup through delivery ensuring accurate up to date information is always available and communicated appropriately to customers and team members
• Ensures all customer-specific pickup and delivery KPIs are met
• Perform any other reasonable duties assigned or directed by management as necessary to ensure the continued success of Traffix and the Logistics Department.

• Minimum 3+ years of experience in intermodal brokerage team in a 3PL/4PL
• Strong experience with Domestic IMC and a focus on quick response times
• Background with the ability to build strong professional relationships 
• Ability to communicate effectively with employees, carriers, and customers
• Strong knowledge of North American trucking regulations and geography
• Assessment techniques such as: examining, questioning, evaluating, and reporting
• Be able to effectively analyse potential problems/issues and proactively address them to minimize impact to the customer using creative and resourceful problem-solving
• Effective planning and organization with attention to detail and accuracy
• Ability to work effectively under pressure and meet tight deadlines
• A team player who can also work with minimal supervision
• Willingness to work flexible hours

• An existing network of industry relationships is required
• Previous related sales experience preferred
• Proficiency in MS Office Suite
• Experience working with TMW is considered an asset
• Capable of working in a high-pressure, fast-paced environment where quick thinking and proactive problem-solving are required daily

TRAFFIX gives equal consideration for a job and terms and conditions of employment to all individuals and that the employer does not discriminate based on race, color, religion, age, marital status, national origin, disability or sex including sexual orientation, and gender identity or expression.

Department: Account Operations
This is a full time position