Company & Property Description
Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.
Summer 2021 has marked a new era for this historic downtown mansion. With newly reimagined interiors, The Vanderbilt is the modern and stylish destination of Newport. From an airy glass conservatory to a rooftop bar with unforgettable views and a tavern-inspired dining room that opens out onto a sun-dappled, ivy-covered garden. The Vanderbilt is crackling with Gilded Age glamour. Originally built in 1909 by Alfred Vanderbilt of the wealthy Vanderbilt family, The Vanderbilt is a vintage Newport mansion meticulously restored to its former glory, just minutes from the vibrant Newport waterfront.
Role SummaryThe Front Desk Agent acts as an ambassador for the Vanderbilt by providing superior service to our guests. He/she ensures that all day to day department operations are well performed with regards to guests’ assistance with front office procedures, room reservations, dining and spa reservations, Soulful Journey amenities and experiences as well as any other Front Office service as required.
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:
Welcome and greet guests, ensuring prompt and courteous service in always provided and is in line with the Auberge Resorts Collection quality and service standards
Act as an ambassador of the Vanderbilt by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed
Organize and maintain the Front Desk counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures
Prepare all necessary documents, such as registration cards, spa treatments, and restaurant confirmations, as well as any other item that may support efficient and timely check-in processes
Ensure that any Guest preferences (i.e. Bespoke Options and/or Experiences) are recorded on the Opera guest history page and are well introduced to the appropriate departments for follow up
Escort guests to the room when needed
Assist Guest during check-in/out process in an effective and timely manner
Ensure correct billing arrangement is provided according to FO policies and procedures
Is familiar with all the Vanderbilt facilities so be able to address, assist and actively sell services to guests
Respond promptly and tactfully to eventual Guest complaints, always providing excellent services to maintain guest satisfaction
Make sure that any irregularities and discrepancies are recorded on the departmental log book and brought to the attention the Guest Relations Manager and/or MOD and/or General Manager
Ensure that an adequate amount of money, either coins or notes, is available during the shift so to accommodate cash transactions
Maintain excellent relationship within Front Office Department as well as other departments in the hotel
- Hospitality Certificate or Degree preferred
- Ideal candidate possesses a minimum of 1-year experience in the luxury hospitality field or administrative position
- Able to work overnight shifts occasionally
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
The Vanderbilt is an Equal Opportunity Employer, M/F/D/V. The Vanderbilt provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Vanderbilt complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Department: Guest Services
This is a non-management position
This is a hourly positions position