• Delivers, sets up, installs, modifies, maintains and services, desktops, laptops, other mobile computer devices, scanners, printers, video equipment, and other related peripherals or devices.

• Resolves basic client issues related to desktop and laptop computers, and related software and servers.

• Preforms Active Directory maintenance.

• Provides troubleshooting and repairs using remote service software.

• Diagnoses complex problems and repairs hardware.

• Installs, configures, upgrades, and maintains approved software, antivirus software and applications.

• Performs data transfers between devices or computers.

• Instructs users in the basic care and operation of desktop and laptop computers, printers, and other related peripherals.

• Tracks, adds, moves, and changes assets and inventory.

• Prepares written reports.

• May install and configure servers with operating systems (e.g., Windows, Linux, and Mac OS).

• Travel locally to satellite offices for onsite repairs.

• Performs related duties as assigned.



• Computer terminology

• Laser and other types of printers

• Installation and use of standardized software packages

• Operating Systems: Windows OS, Apple Mac OS, and mobile OS (i.e. Android and iOS), Windows Server 2008 and newer, Citrix-based environments

• Desktop Office Suites and Microsoft Outlook

• Knows current best practices and in the configuration, maintenance, repair, and service of personal computers, wired and wireless networks, network servers, network printers, laptops, network switches, and TCP/IP protocols

• Basic safety regulations and practices applicable to electrical and electronic equipment

• Basic network, A/V and VOIP terminology & principles



• Customer-focused

• Effective oral and written communication skills

• Analyze and diagnose malfunctions and perform required repairs

• Utilize software tools to troubleshoot desktop/laptop issues

• Research and apply appropriate solutions to IT issues

• Stays informed on new desktop related software applications and deployment

• Multi-task and function in a fast-paced, unstructured environment with frequent changes

• Remain calm and pleasant under stressful situations

• Work effectively & independently

• Finish tasks in a timely manner



• Minimum of 3 years work experience preforming related duties

• CompTIA A+ Certification required

• CompTIA Network+ Certification Preferred


Special Physical Requirement:

• Ability to lift and carry tools and materials weighing up to 50 pounds


Department: IT
This is a regular full-time position

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