WHC Energy Services- IT Support Specialist (The Woodlands, TX)

ROLE
WHC Energy Services – A Surerus Murphy Company (WHC), is seeking to recruit an IT Support Specialist. The IT Support Specialist will deliver technical support for operating systems, network protocols, and specific application packages in response to end-user requests.

KEY RESPONSIBILITIES

Provide technical support for various IT products, identifying opportunities to enhance processes and maximize product utilization.
Assist in supporting administrative computer-based applications, offering troubleshooting and optimization for technical issues.
Develop and implement technical solutions under general supervision.
Install and configure computers and peripherals on data networks, ensuring ongoing maintenance and system quality assurance.
Manage troubleshooting and trouble ticket escalation, field incoming help requests, and document user issues and resolutions.
Access software updates, drivers, knowledge bases, and FAQs to aid in problem resolution.
Install, test, and configure necessary firmware and software updates on core infrastructure systems.
Support cellular devices, VOIP phone systems, and videoconferencing in accordance with the company's Technology Standards Policy.

Note: In addition to these duties personnel are required to carry out such other duties as may be reasonably required in order to support the objectives of the company.

POSITION REQUIREMENTS
Qualifications

Diploma or Degree in Information Technology, Computer Science, or a related field.
Valid driver’s license.

Experience

Minimum of 8 years of experience in IT operations and infrastructure deployment.
Experience administering systems support for remote work sites.
Experience in IT infrastructure fundamentals including storage, server, networking, virtualization, cloud, and cybersecurity.
In-depth hands-on experience with Microsoft Enterprise solutions, M365 administration, and other cloud solutions such as Microsoft Azure.
Experience with Dell, HP, Lenovo, Cisco Meraki network hardware, Microsoft Active Directory, VMWare, Hyper-V, VDI, Intune, Microsoft Teams, SharePoint, and Microsoft server environments.

Skills and Knowledge

Advanced understanding of operating systems, business applications, printing systems, and network systems.
Strong hardware skills in building, diagnosing, and upgrading enterprise server and network hardware.
Intermediate technical knowledge of major operating systems, Microsoft networking and operating environments, and configuring and maintaining network infrastructure solutions.
Working knowledge of wired and wireless networking/SAN solutions, local and remote backup technologies, and PowerShell or MS Graph scripting.
Demonstrated ability to deliver exceptional customer service.
Ability to multi-task, adapt to changes quickly, and possess strong analytical, organizational, and communication skills.

WORKING CONDITIONS
This position is office based and works in our The Woodlands office. 25% – 30% travel to project or office sites is required.

REPORTING RELATIONSHIPS
The IT Support Specialist reports to IT Manager, North America.

EEO Statement
WHC Energy Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, gender identity, or any other characteristic protected by law.

We thank all applicants in advance. Only those selected for an interview will be contacted.

Department: IT
This is a permanent position

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Other Information

* Can you show proof of your legal right to work in the United States? Yes No

* Do you have experience working in the Construction industry? * How many years of experience do you have working in a similar position? * What are your salary expectation for this position? * Please provide the City, Town, Village, or Hamlet of your residence: * Have you ever worked for WHC Energy Services in the past? * How did you hear about this position? * Are you fluent in Spanish?