At YOU Technology, we look for the finest minds in the industry. Our talented team of individuals comes from a wide range of cultural, educational and geographic backgrounds. The different points of view they bring lead to superior business solutions for us and our partners. Their individual experiences promote creativity and innovation and contribute to our success. YOU Technology, LLC is an international digital offer network provider and the largest digital offer network in the United States with headquarters in the San Francisco Bay Area.
As a Technical Account Manager in Client Services at YOU Technology, you will work with various internal teams to implement new technical requirements and/or enhancements for a portfolio of retailer clients.  These responsibilities require an individual who is comfortable with translating between business needs and technical requirements, and joining calls with clients during technical issues. The successful candidate will be self-motivated, detail oriented, have the ability to think logically and possess a passion for providing excellent customer service.
This role is based at the YOU Technology headquarters in Daly City,  CA.
Responsibilities:
  • Engage clients, CPGs, agencies and internal teams to align YT Technology and services with the client’s evolving digital coupon landscape
  • Keep updated on YT’s existing services, latest developments in the business and the digital coupon landscape, continually upgrading an understanding of the processes involved in delivery and promoting how new ideas could contribute to increased client satisfaction
  • Document requirements for new features or enhancements
  • Persuading clients that a YT developed solution will satisfy their needs
  • Liaison with internal teams to assist in executing technical solutions for client’s business challenges
  • Execute processes that improve management of program/project documentation, communication and execution.
  • Drive the successful implementation and execution of varied programs campaigns and projects
  • Manage client and outside vendor deliverables and expectations
  • Assure all deliverables are completed in a timely manner
  • Provide ongoing and quarterly business results to client
Requirements:
  • 3+ years of product, project, technical project or account management experience in an Internet technology organization or interactive agency
  • Successful management of client business issues
  • Must possess technical proficiency
  • Travel to visit client
  • Ability to work within a team environment as well as an individual contributor
  • Solid problem-solving skills
  • Excellent attention to detail and diligent follow-through skills on time-sensitive, multi-variable projects
  • Excel at collaboration
  • Solid written and verbal communications skills
  • Strong ability to prioritize tasks and work independently
  • Ability to coordinate work on multiple projects in a fast paced and deadline-intensive environment
  • Understanding of agile project methodologies is a plus
  • BA, BS or significant College-level experience


YouTech is the largest digital offer network in North America, providing a suite of tailored solutions that help retailers engage shoppers and thrive in the digital age. YouTech's platform powers meaningful, retailer branded experiences with omni-channel reach, seamlessly integrating into existing strategies to deliver measurable results and industry leading redemption rates. Based in the San Francisco Bay Area, YouTech's platform has processed more than 8 billion digital offer downloads to date.
 
Visit www.youtech.com to learn more.
 
 

This is a non-management position
This is a full time position

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