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Client Relationship Specialist (Remote)
Think you have what it takes to be a top performer in our Client Experience department?
Are you the kind of person who thrives in an environment driven to provide 5-star service in an extraordinary and responsive way? Do you push yourself to exceed expectations?
Can you see yourself:
If you answered “Yes” to all of the above, you should apply after reading the job description below!
POSITION SUMMARY:
The Client Relationship Specialist (CRS) provides outstanding, dedicated client care while maintaining professional relationships with current, potential and former clients. The CRS is responsible for managing and servicing a book of business for new and existing accounts.
PRINCIPAL DUTIES & RESPONSIBILITIES:
Core Competencies
Requirements
CREDENTIALS & EXPERIENCE:
Work in an office environment; sustain posture in a seated position for prolonged periods of time; use hands to grasp and reach; occasionally stoop or kneel; see, hear, and speak with sufficient acuity to successfully perform all aspects of the job; use telephone and write or use a keyboard to communicate through written means; lift up to five pounds of weight.
Are you the kind of person who thrives in an environment driven to provide 5-star service in an extraordinary and responsive way? Do you push yourself to exceed expectations?
Can you see yourself:
- Answering >90% of incoming phone calls in <3 rings?
- Responding to >80% of any voicemails in <59 minutes?
- Responding to >80% of emails in <4 hours?
- Striving to receive ≥ 90% excellent reviews from all clients serviced?
- Leading the pack by having a ≥ 95% client renewal average each year?
- Consistently improving your customer service skills through leadership provided coaching/mentorship?
If you answered “Yes” to all of the above, you should apply after reading the job description below!
POSITION SUMMARY:
The Client Relationship Specialist (CRS) provides outstanding, dedicated client care while maintaining professional relationships with current, potential and former clients. The CRS is responsible for managing and servicing a book of business for new and existing accounts.
PRINCIPAL DUTIES & RESPONSIBILITIES:
Core Competencies
- Serve as the client’s primary point of contact
- Must own client issues, from start to finish
- Anticipate the client’s next five questions and provide the answers before they ask
- Provide a personal, easy, reliable, and clear experience to our clients so they know that Ameriflex is a world-class service provider
- Build, maintain, and foster positive relationships with Plan Administrators and Brokers to ensure retention and growth
- Handle confidential information with tact and discretion according to all HIPAA legislation
- Educate clients on systems, tools, and policies related to our products and services
- Maintain organized account information on each client
- Collaborate with internal partners to develop and execute business plans and strategies
- Remain well versed in all regulations related to business services
- Utilize company resources to maximize efficiency
- Perform any other duties, pertaining to the business needs, as assigned by Client Experience Manager
Requirements
- Must have a passion for service
- Be a keen problem-solver that can think on his/her feet
- Be a self-starter who is comfortable taking the initiative
- Must be the kind of person that is always up for a challenge
- Superior written, verbal, and organizational skills
- Be highly detail-oriented and possess strong multitasking and time management skills
- Work well under stressful situations and manage a large client block with high call and email volumes at times
- Must be able to rely on your resources and quickly research a response – if you don’t know something, you Google it
- Ability to work and thrive in an energetic, fast-paced environment
- Highly goal-oriented and self-motivated
- Forward-thinking and easily adaptable to change
- Ability to set and exceed client expectations
- Have a desire to grow and advance within the organization
- Ability to navigate between multiple web based programs
- Be a team player
- Ability to travel, ideally once per year.
CREDENTIALS & EXPERIENCE:
- Bachelor’s Degree from an accredited institution
- 3+ Years Account Management experience, required
- Intermediate to advanced Microsoft Excel experience, preferred
- Experience in Benefits Administration, preferred
BENEFITS
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Medical Insurance
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Vision Insurance
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Dental Insurance
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401(k) Matching
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Flexible Spending Accounts
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Health Savings Accounts
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Disability & Life Insurance
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Employee Assistance Program
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LegalShield
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ID Shield
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Commuter Reimbursement Plan
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Tuition Reimbursement
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Bonus Pay
ADDITIONAL BENEFITS INCLUDE:
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Wellable membership
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Telescope Health (telehealth) through Accresa
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Intellect (mental health) application
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Employee engagement activities, including voluntary events, raffles, book club, and more!
Work in an office environment; sustain posture in a seated position for prolonged periods of time; use hands to grasp and reach; occasionally stoop or kneel; see, hear, and speak with sufficient acuity to successfully perform all aspects of the job; use telephone and write or use a keyboard to communicate through written means; lift up to five pounds of weight.
This is a non-management position
This is a full time position