POSITION SUMMARY:

The HCM & Payroll Account Specialist serves as the primary point of contact for a group of Workforce Go! clients. Under the direction of the Client Services Manager, the HCM & Payroll Account Specialist provides dedicated competent client care while maintaining relationships and favorable contacts with key client personnel.

 

The HCM & Payroll Account Specialist will be the subject matter expert on the Payroll, Time & Labor Management and Human Resource suite of products offered through Workforce Go! and will identify new product opportunities for their clients. The HCM & Payroll Account Specialist will regularly work with their clients on payroll and tax account management.

 

PRINCIPAL DUTIES & RESPONSIBILITIES: (Core Competencies)

  • Support the Mission of Workforce Go!

  • Follow all internal and external compliance rules, regulations and maintain confidential information.

  • Gain and demonstrate a full understanding of all the Workforce Go! HCM products, workflows and integration processes.

  • Work to ensure all Workforce Go! HCM products are properly administered and payrolls are processed 100% correctly and on time every pay period.

  • Serve as the primary contact for assigned clients.

  • Maintain positive relationships with clients to ensure retention and business growth.

  • Act as a subject matter expert/resource for Workforce Go! operations and services.

  • Answer questions and provide solutions regarding payroll, time labor management, human resources, accounting, tax filing, money-movement, and other related client inquiries.

  • Recommend and participate in the development of new procedures and policies related to the Account Specialist team.

  • Complete other duties and special projects as assigned or requested.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Ability to navigate web-based applications.

  • Strong command of the English language (written and verbal) and understand/practice proper e-mail etiquette.

  • Proven ability to manage multiple priorities independently and meet all deadlines.

  • Results oriented; driven to achieve goals and objectives.

  • Excellent time management skills.

  • Working knowledge of the payroll and human resources outsourcing industry.

  • Proficient in Microsoft Office tools and other common business software.

  • Work well in demanding situations.

  • Ability to gather and analyze information, draw conclusions, test suggested solutions and effectively communicate the findings.

  • Ability to quickly address the needs of our clients and to tactfully handle difficult situations.

  • Work well in a team environment.

 

CREDENTIALS & EXPERIENCE:

  • Bachelor’s degree and/or 5 or more year’s professional experience in related field required.

  • Experience in Payroll or Human Resources Outsourcing; Certified Payroll Professional (CPP) preferred.

  • Experience with client service/relationship management a must.

 

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Work in an office environment; sustain posture in a seated position for prolonged periods of time; use hands to grasp and reach; occasionally stoop or kneel; see, hear, and speak with sufficient acuity to successfully perform all aspects of the job; use telephone and write or use a keyboard to communicate through written means; lift up to five pounds of weight.

This is a non-management position
This is a full time position

Subscribe to be notified of new jobs

Personal Information









Attachments

Other Information