Position Overview: 
Responsible for providing prompt, courteous, and efficient handling of all group guest room reservations, changes, cancellations and information requests for Solage and Calistoga Ranch. Creates genuine, informative, and personalized reservations for group contacts and meeting planners. Candidate will work with meeting planners and group contacts to ensure seamless reservation process, as well as, in resolving an issues that may arise. Candidate will act as the lead for group call in reservations, providing training to new associates about groups and ongoing coaching to existing associates.  

Position Qualifications: 
  • Minimum two years in a hospitality reservations position, preferably at a luxury resort. 
  • Knowledge of computer database systems, Opera,HMS, and Delphi preferred
  • Ability to focus attention on details, remain calm under pressure, and work cohesively with other departments, as well as, co-workers as part of a team. 
Basic Qualifications:
High school or equivalent education required.
Positive, can-do attitude.
Related hospitality experience is preferred but we will train the right candidate.

Benefits:
We offer competitive wages, training and career development. Benefit packages include medical and dental coverage, vision, flexible spending account, 401k with company match, tuition reimbursement and a great working environment.

About Solage:
Framed by the soft ridges of the nearby mountains Solage accommodations are modern, thoughtfully-appointed and private – providing a resort experience that is unforgettable and unique to Napa. Whether you’re experiencing one of Spa Solage’s award-winning treatments, unwinding over Solbar’s Michelin-rated cuisine, or immersing yourself in the blue waters of a 130-foot landmark pool, every stay is destined to be a story.

About Calistoga Ranch:
Calistoga Ranch— a luxury Napa resort nestled in a secluded Upper Napa Valley canyon on 157 lush, oak-lined acres is a rarefied luxury retreat where nature not only coexists with, but helps create, a completely new level of connection, comfort and contentment. Every detail, each dedicated staff member, conspire to bring a deep sense of enrichment and renewal. From a celebration of Napa wine and food to restorative Napa spa offerings... experience a seamless mingling of the outdoors and in for endless inspiration.

About Auberge Resorts Collection:
Auberge Resorts is a collection of exceptional hotels, resorts, and private clubs, each with a unique personality that assures a memorable guest experience. Property accolades include Michelin Star, Forbes 5 Star and Relais & Chateaux. With ten distinctive properties in pristine locations including Napa Valley, Cabo San Lucas, Aspen, Fiji, and Costa Rica, Auberge Resorts offers handcrafted careers to exceptional professionals with a heart for hospitality and a passion for joy and happiness.

Stay Connected:
Website: www.aubergeresorts.com
Facebook: https://www.facebook.com/aubergeresorts
Instagram: https://www.instagram.com/aubergeresorts/
Twitter: https://twitter.com/aubergeresorts
You Tube: https://www.youtube.com/aubergeresorts
Blog: https://aubergeresorts.com/blog
Google+https://plus.google.com/u/0/+Aubergeresorts

Auberge Resorts Collection provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: Reservations
This is a hourly positions position

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