Company & Property Description
Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it’s a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the “good life.” Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect.

Role Summary
To oversee and orchestrate a proactive and seamless GOI program, including but not limited to:  reaching out to GOIs prior to arrival, greeting GOIs upon arrival, and overseeing all aspects of their stay.  Serve as the operational lead with regards to delivering highly personalized and unique local experiences.

Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:

  • Pre-register designated guests and prepare key packets, etc.

  • Verify and adjust billing for GOI guests

  • Merge duplicate profiles and ensure that all company standards are upheld regarding formatting of profile notes

  • Attend key meetings such as Resume meetings

  • Communicate with Housekeeping regarding status of GOI queue rooms

  • Collaborate with marketing to create and maintain daily/weekly/monthly resort programming

  • Ensure that Forbes Five standards are maintained at a superior level on a daily basis

  • Anticipate guest’s needs, respond promptly and acknowledge all guests

  • Maintain Google, Trip Advisor, Yelp, Opentable and Unifocus platforms

  • Compile information from surveys, social media, and Glitch reports to identify areas for service opportunities

  • Respond to UniFocus reviews and perform any subsequent follow up needed

  • Support front office as MOD when needed

Required Qualifications

  • Exceptional follow through and attention to detail

  • Previous Guest Services experience required.

  • Use of Opera, Unifocus, Google, Trip Advisor, Yelp and Opentable

  • Excellent written and communication skills

  • Willingness to work holidays and weekends as business levels dictate   

  • Social Media posting skills

  • Pleasant and professional phone demeanor.  

  • High School diploma or equivalent.

  • Must be “Team” focused.

  • Ability to take on new responsibilities and roles as the position demands, whether they are administrative or operationally based

What Else?
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Visit Careers at Solage

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