Company & Property Description

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.  If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Role Summary

Assist in managing and overseeing the daily operation in the Rooms Division - Front Office (Guest Relations Host, PBX, Bellman/Valet and Local Experts), Housekeeping and Laundry  

Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:
 

  1. Leading the daily operation of both guest services and housekeeping department

  2. Lead the guest services department in providing arriving guests with a warm, efficient and memorable arrival experience

  3. Maintain a culture of service excellence throughout our guests stay

  4. Assist room division managers with the recruitment, training and development of all associates.

  5. Interact frequently and positively with guests. Resolve problems/issues to the satisfaction of involved parties.

  6. Control payroll and equipment costs 

  7. Review daily revenues and labor reports and compare monthly forecasts/budgets.

  8. Hold associates accountable to a higher standard of performance

  9. Represent the rooms division in committees and meetings as needed

  10. Assist in cleaning/servicing and/or inspect studios as necessary to ensure availability for guests

  11. Assist in preparation of weekly scheduling, daily room assignments and inspections to ensure efficient use of labor; daily review of payroll and analysis to budget

  12. Assist in the effective management of purchasing process and inventory control of all guests supplies, cleaning supplies and linen

  13. Continuously identity and implement ways to improve the operation and/or increase cost savings

Required Qualifications

  1. Knowledge of Opera, Word, Excel, Powerpoint, Google Docs, ALICE, Forbes Standards

  2. Cash handling experience

  3. Ability to work flexible schedule, to include weekend and evenings as needed for the benefit of departmental coverage

  4. Minimum three years  in same or similar position in a hotel/resort environment, luxury preferred 

  5. Excellent spoken and written English knowledge, bi-lingual helpful

  6. Demonstrates dynamic management skills; good judgment and common sense

  7. Ability to handle guest complaints while maximizing the financial performance of the resort by providing the highest level of service

  8. Ability to focus attention to details

  9. Ability to motivate the staff and maintain a cohesive team

  10. Ability to prioritize, organize and follow through


What Else?

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Department: Front Office
This is a management positions position

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