Title: Resort Manager  

Reports to: Regional Vice President/General Manager

Location: Solage

 

Our Company & Our Property

 

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

 

A fresh and vibrant Napa Valley escape.

A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it’s a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the “good life.” Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect.

 

Only one and a half hours from San Francisco by car, Solage is located in the heart of California Wine Country. Situated on 22-acres surrounded by panoramic mountains and picturesque vineyards, Solage boasts 89 spacious and modern studios, each featuring complimentary cruiser bicycles for guests' use. One of Napa Valley’s best destination pool experiences, Solage’s 130-foot landmark pool features private cabanas, daybeds, chaises and an elevated pool deck for a spacious lounging experience. 

 

A local favorite and destination for foodies, the resort is home to acclaimed signature restaurant, Solbar, featuring playful, seasonally driven and soul filling Napa Valley cuisine. The award-winning Spa Solage offers 20,000 square feet of health and wellness with 14 treatment rooms, Bathhouse, a state-of-the-art gym and a Yoga & Movement Studio with complimentary daily fitness classes. In fall 2020, Solage will unveil a property-wide design reimagination under the guidance of award-winning Los Angeles-based boutique agency Studio Collective.

 

Role Summary

Become one of the authors of our story.  Join our team as Resort Manager for Solage and have responsibility for effectively and successfully managing all the day-to-day operations of the hotel.  Reporting to the Regional Vice President/General Manager, this role is responsible for the key areas that contribute to operating performance - building and inspiring our teams, maintaining high product quality, delivering excellence through service quality, and curation of the guest experience.  

 

Core Responsibilities

 

The key responsibilities for this position are:

 
  • Serve as a host for guests and residences, present in the operation and in the front of house

  • Understand, role model, and deliver our mission. Deliver our Soulful Journeys brand promise and the property’s individual Journey Map with an unwavering commitment to excellence

  • Champion our ENRICH values. Identify and nurture internal talent.  Ensure that team member engagement is maximized, in line with our mission of being best-loved by our team members

  • Lead the Operations department heads in delivering consistently excellent operational hotel performance

  • Coordinate with operational departments, and finance, to ensure that our hotel product remains top quality

  • Monitor guest engagement and tirelessly drive continuous improvement in all areas of the hotel

  • Design and implement distinct and attractive experiences in Rooms, Food & Beverage, Events, and Spa

  • Collaborate with the RVP/GM to communicate with and maintain confidence of Hotel Ownership

  • Develop an operating culture with a mindset towards excellence, performance, quality, lean operating techniques and bottom line results

  • On-going involvement in the day to day operational challenges with strong follow-through to drive results

  • Collaborate with Department Heads to lead inspiring and thoughtful daily rallies

  • Attract, mentor and develop talent; ensure development of people is happening throughout the hotel operation

  • Conduct interviews with guest contact staff

  • Monitor compliance with local health and safety codes, company guest service, product and brand standards, policies and procedures

  • Perform other duties as directed, developed or assigned

 

Skills and Abilities

 
  • Is driven, innovative and passionate about being a host and leader of a hotel in California Wine Country

  • Has a curious mind, is a strong multi-tasker who finds opportunities and creates solutions

  • “Rolls-up their sleeves” to get it done and inspires others with their vision and acumen

  • Has a strong understanding of the style, design and nuance of luxury that is required to create a distinctive brand

  • Aptitude to demonstrate our ENRICH values in a humble and honest way.  Holds self and others accountable for living our ENRICH values and delivering our brand promise.

  • Collaborative with strong interpersonal and influencing skills

  • Excellent written, oral, and interpersonal English communication skills; computer literate.

  • Strong organizational skills

  • Keen eye for detail

  • Positive, honest, and energetic work ethic; carries a reputation for the highest level of personal & professional integrity.

  • Ability to present clear, concise and meaningful information to owners, guests, executives, managers and team members.

  • Ability to coach and mentor at all levels

  • Ability to analyze, interpret and understand financial data; financial analysis and P&L management skills.

  • Ability to solve practical and complex problems

  • Ability to travel to other resorts, home office as needed.

 

Required Qualifications

  
  • Strong Food & Beverage background
  • The person in this role will need to be well versed and comfortable managing small and differentiated properties.
  • 5+ years of progressive hotel operations experience

  • Experience leading teams

 

Preferred Qualifications

 
  • BS/BA in business management or hotel management

  • Spanish language skills

  • Operational background in Food & Beverage

  • Demonstrated success in building brands and delivering results (ideally smaller independent brand)

 

What Else?

 

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.  

 

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Department: Administrative
This is a management position
This is a management positions position

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