At the foot of majestic Aspen Mountain and steps from the heart of town, the Hotel Jerome offers guests an incomparable setting for an ideal getaway whatever the season. A model example of thoughtful historic preservation, our hotel in Aspen elegantly blends the comfort, convenience and understated luxury of today’s finest Aspen boutique hotels with an authentic mountain aesthetic and spirit. World-class dining and spa offerings contribute to a truly elevated and unique experience.

Hotel Jerome is the iconic hotel of the American West and social hub of Aspen: warm, friendly and busting with life and laughter. Charming and full of personality, this is the place where great stories are born and told. Hotel Jerome is rich in history, yet relevant and current with its amenities and furnishings. Charismatic, with a bit of whimsy, friendly and genuine. Hotel Jerome is the sought-out atmosphere for “explorers” of body, mind and spirit.

Aspen’s crown jewel offers the perfect retreat from which to explore the region’s abundant outdoor attractions and world-class dining and shopping. This landmark hotel is renowned among luxury hotels in Aspen for its relaxed elegance, gracious service and authentic mountain spirit. Discover luxurious accommodations, a variety of dining options and the modern amenities of a world-class, luxury boutique hotel in Aspen.
 

About Hotel Jerome, Auberge Resorts Collection
Located in the heart of town, the 97-room Hotel Jerome, Auberge Resorts Collection, continues to retain its identity as one of the great hotels of the American West. This year, Aspen’s legendary crown jewel, unveiled new social spaces including a renovated Aspen Times newspaper building, residential-style suites facing Ajax Mountain and a sultry underground bar – Bad Harriet. The 130-year-old historic landmark boasts luxurious, contemporary accommodations and modern amenities that honor the property’s iconic mountain spirit. Considered as one of Aspen’s favorite places since it opened in 1889 at the height of Aspen’s boomtown silver-mining era, the hotel features Prospect, an American bistro; après-ski favorite – the Living Room bar and lounge; the award-winning Auberge Spa; and the legendary J-Bar, which is lauded as an Aspen institution. Hotel Jerome was added to the National Register of Historic Places in 1986

SUMMARY

Assist guests providing an array of services calculated to make their stay easier and more pleasurable, including dining reservations, recreational bookings, transportation arrangements, information, and any services that are best suited to the guest’s needs.  The Concierge is an individual dedicated to his/her profession beyond the norm, making a personal commitment to visit venues in order to enable personal recommendations.


 ESSENTIAL FUNCTIONS

 
  • Review arrivals prior to approaching desk and be familiar with all Hotel guests, special requirements and potential problems.  
  • Ensure that all guests receive personal, individual and professional treatment.
  • Provide guests with information, descriptions, directions and reservations for all resort services, local restaurants, wineries, activities, travel arrangements and other points of interest.
  • Work closely with front office and other guest relations departments on special requests and amenities
  • Coordinate guest history with front office, reservations, housekeeping and room service.
  • Maintain updated knowledge of the area, its facilities and points of interest.
  • Handle guest complaints or problems immediately, ensuring guest satisfaction.


QUALIFICATIONS

Required
  • Guest service experience
  • Combination of education and experience
  • Excellent service, etiquette and protocol skills and knowledge
  • Knowledge of the Aspen area, its geography, restaurants, events, sights and other places of interest.

SKILLS
Required
  • Ability to clearly and pleasantly communicate in English, both orally and in writing, using correct spelling and grammar, with guests, co-workers and management to their understanding, both in person and by telephone.
  • Ability to provide clear and legible written communication.
  • Ability to compute basic mathematical calculations.
  • Ability to input and access data in a computer.
  • Ability to be a clear thinker and remain calm under pressure.
  • Ability to maintain confidentiality of guest information and designated resort data.
  • Ability to prioritize and follow up on work assignments.
What Else?
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.


 
About Auberge Resorts Collection:
Auberge Resorts is a collection of exceptional hotels, resorts, and private clubs, each with a unique personality that assures a memorable guest experience. Property accolades include Michelin Star, Forbes 5 Star and Relais & Chateaux. With 19 distinctive properties in pristine locations including Napa Valley, New England, Colorado, Fiji, Greece, Mexico, Anguilla, and Costa Rica, Auberge Resorts offers handcrafted careers to exceptional professionals with a heart for hospitality and a passion for joy and happiness.
 

Department: Front Office
This is a non-management position
This is a hourly positions position

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