At the foot of majestic Aspen Mountain and steps from the heart of town, the Hotel Jerome offers guests an incomparable setting for an ideal getaway whatever the season. A model example of thoughtful historic preservation, our hotel in Aspen elegantly blends the comfort, convenience and understated luxury of today’s finest Aspen boutique hotels with an authentic mountain aesthetic and spirit. World-class dining and spa offerings contribute to a truly elevated and unique experience.

Hotel Jerome is the iconic hotel of the American West and social hub of Aspen: warm, friendly and busting with life and laughter. Charming and full of personality, this is the place where great stories are born and told. Hotel Jerome is rich in history, yet relevant and current with its amenities and furnishings. Charismatic, with a bit of whimsy, friendly and genuine. Hotel Jerome is the sought-out atmosphere for “explorers” of body, mind and spirit.

Aspen’s crown jewel offers the perfect retreat from which to explore the region’s abundant outdoor attractions and world-class dining and shopping. This landmark hotel is renowned among luxury hotels in Aspen for its relaxed elegance, gracious service and authentic mountain spirit. Discover luxurious accommodations, a variety of dining options and the modern amenities of a world-class, luxury boutique hotel in Aspen.
 

SUMMARY

Direct servers, hosts, bartenders and backservers on table service in all outlets, courteously and efficiently. Assist team when necessary, taking orders, collecting payments, and other functions critical to the success of a restaurant. Assist in the maintenance of the Restaurant/Bar area and equipment and lead by example.


ESSENTIAL FUNCTIONS

 
  • Maintain complete knowledge of:
  • All liquor brands, beers and non-alcoholic selections available in Restaurant, J-Bar and Living Room Lounge.
  • The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  • All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
  • Daily menu specials, 86'd items.
  • Restaurant layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
  • P.O.S. and manual system procedures.
  • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Check storage areas for proper supplies, organization and cleanliness.  Instruct designated personnel to rectify any cleanliness/organization deficiencies.
  • Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.  Adjust schedules throughout the week to meet the business demands.
  • Monitor and handle guest complaints and taking the appropriate steps to ensuring guest satisfaction.
  • Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.

QUALIFICATIONS

Essential:

 
  • High School graduate
  • Minimum 21 years of age to serve alcoholic beverages
  • Ability to satisfactorily communicate in English with guests, management, members and co-workers to their understanding

Desirable:
 
  • Food Handling Certificate.
  • Previous experience as a Fine Dining Captain.
  • Ability to communicate in a second language, preferably Spanish.
  • Any previous Culinary training.
  • Certification in alcohol awareness program.
  • Certification in CPR
  • Knowledge of Computerized P.O.S. systems, preferably SMS.
  • Previous guest relations training.

PHYSICAL DEMANDS
  • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.   Have frequent need to perform standing and walking activities related to inspecting property. 
  • Constant need to perform the following physical activities: grasping, turning, finger dexterity.
  • Occasional need to stand for long periods of time.      
  • Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
  • Vision requirements: constant need to view small print.  Frequent need to see small details and things clearly beyond arms’ reach.
  • Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff.
  • Ability to hear fire alarms and emergency equipment.

 
About Auberge Resorts Collection:
Auberge Resorts is a collection of exceptional hotels, resorts, and private clubs, each with a unique personality that assures a memorable guest experience. Property accolades include Michelin Star, Forbes 5 Star and Relais & Chateaux. With ten distinctive properties in pristine locations including Napa Valley, Cabo San Lucas, Aspen, Fiji, and Costa Rica, Auberge Resorts offers handcrafted careers to exceptional professionals with a heart for hospitality and a passion for joy and happiness.
 

Department: F&B
This is a full time position

Subscribe to be notified of new jobs

Personal Information









Attachments

Other Information