At the foot of majestic Aspen Mountain and steps from the heart of town, the Hotel Jerome offers guests an incomparable setting for an ideal getaway whatever the season. A model example of thoughtful historic preservation, our hotel in Aspen elegantly blends the comfort, convenience and understated luxury of today’s finest Aspen boutique hotels with an authentic mountain aesthetic and spirit. World-class dining and spa offerings contribute to a truly elevated and unique experience.

Hotel Jerome is the iconic hotel of the American West and social hub of Aspen: warm, friendly and busting with life and laughter. Charming and full of personality, this is the place where great stories are born and told. Hotel Jerome is rich in history, yet relevant and current with its amenities and furnishings. Charismatic, with a bit of whimsy, friendly and genuine. Hotel Jerome is the sought-out atmosphere for “explorers” of body, mind and spirit.

Aspen’s crown jewel offers the perfect retreat from which to explore the region’s abundant outdoor attractions and world-class dining and shopping. This landmark hotel is renowned among luxury hotels in Aspen for its relaxed elegance, gracious service and authentic mountain spirit. Discover luxurious accommodations, a variety of dining options and the modern amenities of a world-class, luxury boutique hotel in Aspen.
 

Role Summary
Responsible for the overall organization and operation of the concierge staff.

Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:

To ensure the concierge staff organizes all activity, culinary & special amenity requests for in house & arriving guests. Ensure that all guests & Team Members are handled in a personal, individual, and professional manner in person as well over the phone or email. To continually build relationships with local vendors & restaurants. Responsible for selecting and monitoring outside vendors used to fulfill guest’s requests and to ensure professionalism, quality, and consistency of those vendors. To ensure staff provides the highest possible service & product knowledge to every guest we encounter. The Chef Concierge is responsible for handling the Concierge Commission & Gratuity program including: tracking in an excel template, follow up with vendors post season, and issuing compensation. This position will ensure staff assists guests with an array of services calculated to make their stay easier and more pleasurable, including: dining reservations, transportation arrangements, activity bookings, general city information and any other service requested by the guests. The concierge is an individual dedicated to his/her profession beyond the norm, making a personal commitment to visit venues in order to enable personal recommendations. In order to perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. 

Required Qualifications
Minimum of 1 year of concierge experience required at 4-5 Star hotel or resort.
Extensive knowledge of the City of Aspen.
Extensive communication skills, multi-tasking, and strong follow-through skills
Supervisory or managerial experience preferred.

What Else?
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
 

About Auberge Resorts Collection:
Auberge Resorts is a collection of exceptional hotels, resorts, and private clubs, each with a unique personality that assures a memorable guest experience. Property accolades include Michelin Star, Forbes 5 Star and Relais & Chateaux. With 19 distinctive properties in pristine locations including Napa Valley, New England, Colorado, Fiji, Greece, Mexico, Anguilla, and Costa Rica, Auberge Resorts offers handcrafted careers to exceptional professionals with a heart for hospitality and a passion for joy and happiness.
 

Department: Front Office
This is a non-management position
This is a hourly positions position

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