Do you possess a broad knowledge of all aspects of IT, enjoying working with customers, and have a passion for the outdoors? Exxel Outdoors is hiring a Help Desk Technician to join our IT Team in Colorado*.

The Help Desk Technician is responsible for the acquisition, operation, integration and problem-solving aspects of both hardware and software systems in our multi-site organization. This is a great opportunity for someone with strong analytical, strategic planning, and communication skills.  We are looking for an Analyst who can excel at being the main IT contact for troubleshooting internal problems while developing and implementing the company’s tech strategies and solutions.

Exxel Outdoors offers great benefits, product allowance, generous employee discounts, and awesome people (and dogs!) to work with.  We can’t wait for you to join our team!


*PS-Did you know we are moving? Exxel Outdoors is relocating to Broomfield, CO in Q2 2020!

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Is the main IT contact for customer needs to help troubleshoot problems
  • Maintains quality service by establishing and enforcing organization standards
  • Facilitates all user on-boarding and off-boarding tasks, including user creation or deletion, software licensing, computer and phone setup, and basic systems training
  • Maintains, analyzes, troubleshoots, and repairs workstations (Windows & Apple), hardware, software, and computer peripherals; both Onsite and Remote
  • Develops and maintains updated base desktop images using MDT
  • Installs, maintains and enhances workstation’s hardware and software systems by building, testing, implementing and supporting new products, facilitating the acquisition of upgrades, developing or purchasing enhancements, and making modifications based on established plans and procedures
  • Assist customers in understanding and using their workstations by providing day-to-day consulting assistance, problem resolution, informal training and by developing and distributing formal and informal documentation
  • IT first point of contact for all printer and network functions
  • Diligently monitor the IT ticketing system, create support articles, and provide backend customization to optimize customer satisfaction
  • Manage the company’s Office 365/Mimecast email system, SharePoint modifications, and associated Microsoft applications
  • Track and maintain inventory of all company assets

QUALIFICATIONS
  • 1+ years of relevant Desktop Support experience ideally supporting multiple locations
  • Bachelor’s degree in Computer Science or equivalent education and/or experience
  • Excellent verbal and written communication skills
  • Strong ambition and initiative to grow and develop in the IT field

DESIRED SKILLS
  • Excellent problem-solving: Understands complex business issues and how to solve them through technology
  • Collaboration: Leverages the strengths and unique perspectives of others within the organization and works with all stakeholders to reach a solution
  • Team-oriented: Works effectively and thrives as a member of various work groups to bring greater value to the overall organization
  • Organization: Maintains a clean work area and equipment closet while also organizing inventory both physically and in a tracking system
  • Creative: Finds new and innovative approaches to performing the business at hand
  • Strong project management skills: The ability to effectively manage multiple projects successfully and on time
  • Warehouse Support: Strong printer and warehouse device support skills, such as with Zebra Printers, USB hand scanner, and Symbol RF Guns
  • Network Support: The ability to troubleshoot networking issues and modify the infrastructure setup if required
  • Office/SharePoint: Familiarity with creating users in Office365, Managing Groups and Mailboxes, and supporting changes to our SharePoint sites
  • Active Directory: Creating Users, Security Groups, and managing this utility regularly

This is a non-management position
This is a full time position

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