The IRD Ordertaker is responsible for selling and serving Food & Beverages using hospitality and graciousness in guest interactions, both in person and over the phone. Duties include describing menu features, proper delivery, processing all amenities and room service events, and set up of Food and Beverage in guests rooms providing guest satisfaction. Performs duties in a pleasant, conscientious, fun, energetic and professional manner. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations and quality service.
Ideal candidates will possess at least 1 year of prior serving experience. Knowledge of fine dining and wine is preferred. Must also have excellent people skills and be able to stay positive and outgoing in a fast paced work environment. Position requires the ability to lift a minimum of 30 pounds. Must have a genuine desire to serve and to provide excellent customer service for our guests.
High school or equivalent education required.
Must be able to walk or stand for long periods of time and lift up to 50 pounds.
Related hospitality experience is preferred but we will train the right candidate.
Candidate must have flexible work schedule as well and work holidays.
Must meet the minimum age requirements to work in an alcohol and food service operation.
We offer competitive wages, training and career development. Benefit packages include medical and dental coverage, vision, flexible spending account, 401k with company match, tuition reimbursement and a great working environment.
About Calistoga Ranch:
Calistoga Ranch— a luxury Napa resort nestled in a secluded Upper Napa Valley canyon on 157 lush, oak-lined acres is a rarefied luxury retreat where nature not only coexists with, but helps create, a completely new level of connection, comfort and contentment. Every detail, each dedicated staff member, conspire to bring a deep sense of enrichment and renewal. From a celebration of Napa wine and food to restorative Napa spa offerings... experience a seamless mingling of the outdoors and in for endless inspiration.
About Auberge Resorts Collection:
Auberge Resorts is a collection of exceptional hotels, resorts, and private clubs, each with a unique personality that assures a memorable guest experience. Property accolades include Michelin Star, Forbes 5 Star and Relais & Chateaux. With ten distinctive properties in pristine locations including Napa Valley, Cabo San Lucas, Aspen, Fiji, and Costa Rica, Auberge Resorts offers handcrafted careers to exceptional professionals with a heart for hospitality and a passion for joy and happiness.
You Tube: https://www.youtube.com/aubergeresorts
Auberge Resorts Collection provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This is a non-management position