Our Company & Our Property

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Located in a private canyon on 157 acres just outside the town of Calistoga, Calistoga Ranch is a mixed-use private community consisting of 48 guest lodges and 23 residence lodges. The property offers overnight accommodations, spa services, Lake Lommel, and the private Lakehouse Restaurant and lounge. The property’s contemporary architecture is inspired by its natural surroundings, and created to fit the landscape, with a focus on an indoor-outdoor lifestyle.  In keeping with the rich heritage of Napa Valley, Calistoga Ranch features an on-site vineyard and mountain wine cave, where owners and guests can share in the process of winemaking and immerse themselves in the wine culture.  Owners and resort guests also enjoy a number of recreational activities including swimming in a pool overlooking the vineyards and oak groves and hiking on one of the property’s numerous trails. For more information about Calistoga Ranch, please visit www.calistogaranch.com.

Role Summary

Become one of the authors of our story.  Join our team as General Manager for Calistoga Ranch in Calistoga, California, where your primary focus areas are culture, programming, sales, owner, and community relations.  The General Manager is the primary leadership role at the hotel, leading a team to drive excellence and extraordinary performance in all areas of the operation.  This role sets the strategic direction ensuring alignment with our luxury standards and values.  Serves as the coach and champion of all team members, attracting new talent, developing their skills capabilities, and maintains a strong culture. Is seen as part of the team, believing, and living our ENRICH values every day.  This role is a consummate host – serving as the Ambassador and key spokesperson for the hotel.  The successful candidate will nurture relationships with guests, residents, and the community, lead from the heart, and operate a unique one-of-a-kind destination.

Core Responsibilities
The key responsibilities for this position are:
  • Serves as the consummate host for guests and homeowners, present in the operation and in the front of house.
  • Responsible for maximizing the return on investment to the owner and individual homeowners by achieving the objectives of the annual budget, business plan, marketing plan and strategic initiatives in all areas of the operation, guest service, team member engagement and profitability
  • Inspires excellence in guest service delivery and product
  • Ability to curate a positive team member work environment
  • Is entrepreneurial in the operation with the ability to create soulful journey experiences and programs
  • Has full accountability for the successful implementation of the Company’s strategies and goals
  • Responsible for the financial performance of the hotel and residences
  • Develops an operating culture with a mindset towards performance, quality, lean operating techniques, and bottom-line results. 
  • Tirelessly drives continuous improvement in all areas of the resort.
  • On-going involvement in the day to day operational challenges with strong follow-through to drive results
  • Leads inspiring and thoughtful daily rallies
  • Responsible for resort compliance to all Auberge Resorts brand standards.
  • Review and approve all operating expenses for the resort
  • Attracts, mentors, and develops talent; ensures development of people is happening throughout the hotel operation
  • Interview all candidates in final consideration for management level positions and conducts final interview of all guest contact staff, with constant focus on selecting the best and building a diverse team
  • Respond to residential owner requests, leading role in residential board meetings
  • Ensures the resort is compliant with local health and safety codes, company guest service, product and brand standards, policies and procedures
  • Perform other duties as directed, developed, or assigned.
Skills and Abilities
  • Knows the team members, and is a nurturing leader – with a hands-on style, spending more time in the operation than in the office
  • Is driven, innovative and passionate about being a hands-on host and leader of a hotel in Napa
  • Is comfortable in a large operation, with a small operator approach
  • Has a curious mind, is a strong multi-tasker who finds opportunities and creates solutions
  • “Rolls-up their sleeves” to get it done with a “never give up” attitude
  • Has a strong understanding of the style, design and nuance of luxury that is required to create a distinctive brand
  • Keen eye for detail and ability to coach in the moment
  • Is nimble with the ability to lead through local emergencies
  • Collaborative and has strong interpersonal and influencing skills
  • Excellent written, oral, and interpersonal English communication skills; computer literate.
  • Strong organizational skills
  • Positive, honest, and energetic work ethic
  • Ability to present clear, concise, and meaningful information to owners, guests, executives, managers, and employees.
  • Ability to coach and mentor at all levels
  • Ability to analyze, interpret and understand financial data
  • Ability to solve practical and complex problems
  • Ability to travel to other resorts, home office as needed.
Required Qualifications
  • 10+ years progressive experience in hotel operations management
  • Proven expertise at successfully driving the performance of a luxury hotel
  • Experience in driving sales & marketing, strong operations background
  • Experience leading teams
  • Experience in the mountains and in residences
Preferred Qualifications
  • BS/BA in business management or hotel management
  • Spanish language skills
  • Operational background in Rooms and/or Food & Beverage
  • Demonstrated success in building brands and delivering results (ideally smaller independent brand)
What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. 

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
 

Department: Administrative
This is a management position
This is a management positions position

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