Company & Property Description
Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

Role Summary
The Concierge is responsible for assisting guests by providing an array of services to make their stay easier and more pleasurable, including dining reservations, winery tour bookings, transportation arrangements, information, and any services that are best suited for guest’s needs.

Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:
  • Multi-tasking and coordinating multiple projects at once. 
  • Provide guests with information, descriptions, directions and reservations for all hotel services, local restaurants, wineries, activities, travel arrangements and other points of interest. 

Required Qualifications
Currently we seek a professional resort Concierge with excellent interpersonal and communication skills both verbal and written, the ability to work in a fast-paced environment, excellent phone manner with a highly organized work style. Must be able to work a flexible schedule. Great knowledge of the area, events and activities. 


What Else?
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
 

Department: Front Office

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