To create a quality and healthy environment for our guests, the Spa Manager is responsible for the overall operations of the spa, including maintaining brand standards in spa services, offerings, and operations. Understand the operating goals of the hotel, the Spa Manager will be responsible for the overall productivity and profitability of the department.
Responsibility to ensure the achievement of sales goals, business objectives, and profitability. The spa director will monitor payroll and expenditures to successfully achieve aggressive spa profit plan. He/she will review financial data, prepare management reports, and perform administrative functions accurately and timely.
Plan and coordinate spa promotions, events, and effective client loyalty programs to maximize marketplace positioning.
Oversee group bookings and interface with hotel partnerships.
Responsible for overseeing and directing the product retailing operations at the spa.
Utilize effective recruiting techniques to attract and hire qualified frontline practitioners and support managers.
Responsible for projecting a positive image within the facility, maintaining an atmosphere of cooperative teamwork that emphasizes customer service and satisfaction.
Ensure a clean, safe working environment by enforcing safety, maintenance, and cleanliness procedures.
Ensure adherence to all Auberge Resorts spa programs, pricing structures and amenities (labels, bottles, product, etc.)
Ensure all initiatives, policies and procedures are incorporated in the field on a consistent basis
Coordinate vendors and designers regarding towels, robes, amenities & bedding
Communicate green initiatives per Auberge Resorts’ directives
Perform other duties as directed, developed or assigned.
The ideal candidate will have: 2–3 years managerial experience in a hotel rooms division or health/beauty spa environment; at least 5 years customer service experience; prior experience managing teams of 5+; prior training experience; excellent leadership/management skills; ability to sell concepts and ideas to management, peers, and employees; demonstrated success in revenue achievement and expense management; experience in budget development and financial analysis; excellent written and verbal communication skills; and high standards in ethics, service, and image Strong creative mindset. Strong organizational skills.
- Ability to communicate in English both orally and in writing.
- Ability to present clear, concise and meaningful information to developers, owners, guests, executives, managers, and employees.
- Ability to analyze, interpret and understand financial data for existing spas and development projects
- Ability to solve practical and complex problems.
- Ability to use systems and equipment including personal computer, fax machine, copier, calculator, MS office, property management system, and other software/machinery as required.
- Ability to work with little or no supervision and to effectively supervise others.
Bilingual – English/Spanish.
About Nanuku, An Auberge Resort:
A STUNNING BEACHFRONT RESORT EXPERIENCE. The quintessential South Pacific paradise set along the coastline of Fiji’s main island Viti Levu. A sanctuary for relaxation and soulful discovery with 37 Fijian-style suites, villas and residence, offering innovative dining, secluded beaches, and a long list of unique adventures. Acclaimed for its blend of contemporary luxury and traditional Fijian culture, our Nanuku Fiji resort promises a vacation you’ll cherish for years to come.
Auberge Resorts Collection provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This is a management position
This is a full time position