Auberge Resorts Collection is looking for an inspiring sales leader to lead our Global Sales Offices in the Americas as the Auberge Resorts Collection continues to grow.  This individual will have 15+ years of experience in hotel and luxury hotel sales on a regional and global basis with strong relationships among key group and leisure accounts in the US and ideally Latin America.  This individual will have an entrepreneurial spirit, a passion for exceptional customer service, building and motivating teams and a history of delivering outstanding sales performance.  

Functions as the strategic business leader of the Global Sales Offices in the Americas supporting the full domestic and international Auberge Resorts Collection portfolio. Develops strategy and gains alignment of the Global Sales Office team to ensure business objectives for the GSO are being achieved.   Work closely with the SVP S&M and SVP Operations to make certain the efforts of the Global Sales Office are aligned to meet the customer and revenue needs of hotels.  Evaluates each of the various sales segments supported by the Global Sales Office (Group, Retail, Wholesale, Residential and Corporate Negotiated) to ensure deployment and customer engagement strategies are in place to maximize each of the segments. Responsible for the management and execution of customer events, tradeshows and customer forums in the Americas. Ongoing communication with key stakeholders within the Home office and Field will be an important responsibility for this role.

  • Provides leadership to the ARC Global Sales Organization in the Americas ensuring that priorities are aligned with the brand and discipline goals.
  • Help grow the Auberge Resorts Collection reputation within the luxury segment by advocating for customer need and preferences and supporting sound business decision- making for the brand.
  • Provides direct leadership over the GSO including the GSO team for both group and transient segments.
  • Leads the detailed design and implementation in areas that include account deployment and tracking, compensation and incentive plans that drive desired performance
  • Partners with the Home Office to ensure seamless GSO support for the individual properties.
  • Serves as the brand leader for key Partner and Segment programs such as Fine Hotels and Resorts and manages the relationship on behalf of the hotels supported by the GSO.
  • Ensure the Global Sales Organization effectively has the tools and resources necessary to effectively sell

Relationship Skills
  • Build effective working relationships with internal (Home Office and RVP’s) and external groups (customers, partners).  Ensure decision-making that balances the needs of the various stakeholder groups and promotes the long-term viability of the business.
  • Develops strong customer relationships to become the organization’s expert in customer needs and opportunities.
  • Monitors current and anticipated future customer needs and trends to guide targeted product and service solution development.   
  • Liaison between GSO and on-property leadership (DOSMs, GMs) to ensure both the hotels' needs, as well as the GSO needs, are being met from a business perspective as well as a customer perspective.

Delivering Results
  • Accomplish desired results by setting priorities and effectively managing through people and processes, leveraging resources throughout the organization.
  • Serves as a proactive leader on the Sales and Marketing team by providing input and execution to corporate initiatives.
  • Provides recommendations on future deployment opportunities for new feeder markets.
  • Implement early warning systems and appropriate metrics to identify and manage the business and financial risks.  Ensure brand standards are adhered to at the GSO level.
  • Develop processes to enhance communication and sharing of best practices in the GSO.  Coordinate and direct work groups to address common issues.
  • Support pre-opening hotel efforts by assisting in creating awareness of new projects to GSO accounts.
  • Design and execute an annual GSO strategic plan.
  • Ensure the successful execution of key direct sales and customer event strategies.  Partner with CMO/SVPSM to ensure the appropriate positioning of ARC is pulled through all sales and customer event activities.
  • Promote an organizational environment that rapidly assimilates new information to improve business performance through assertive leadership, and creates a culture of collaboration.
  • Keep abreast of newest trends and innovations in the industry & sales and marketing field.  Share learning.
  • Understand sales and marketing, brand standards, along with applicable regulations, and their potential impact on the business.

Talent Management
  • Partner with Human Resources and GM to attract, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization. 
  • Anticipate future talent needs based on business plans. 
  • Develop plans to address skill and resource gaps. 
  • Maintain high-performance levels in the region by hiring the best, coaching & developing, ensuring everyone understands the expected contributions, addressing performance issues and aligning performance and rewards. 
  • Provide feedback and coaching to direct reports, holds them accountable for doing the same with their own teams.

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

  • Bachelor’s degree in business, marketing or communications.
  • 15+ years of progressive sales and marketing experience.
  • Luxury Lodging/hospitality industry knowledge preferred.
  • Excellent sales and marketing skills including experience with the direct sales process and various sales channels.
  • A solid foundation of working with or within a Global Sales Organization.
  • Possess a working understanding of financial and development opportunities.  Must be able to manage expenses and goal setting for a large organization.
  • Experience evaluating business trends and developing and successfully implementing new business programs and strategies that enhance multi-unit business performance.
  • Demonstrated success in evaluating risks and developing proactive strategies and plans to mitigate business issues.
  • Experience in understanding global markets preferred

Skills and Knowledge:
  • Excellent leadership skills.
  • Strong project management and organizational skills.
  • Strong written and verbal communication skills.
  • Ability to influence at all levels of the organization both at corporate and in the field.
  • Marketing and advertising knowledge with a proven track record of success.

  • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.   Have frequent need to perform standing and walking activities related to inspecting the property.
  • A constant need to perform the following physical activities: grasping, turning, finger dexterity.
  • Occasional need to stand for long periods of time.             
  • Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
  • Vision requirements: the constant need to view small print.  Frequent need to see small details and things clearly beyond arm's’ reach.
  • Hearing requirements: the constant need to speak on the telephone and/or two-way radio, respond to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.
NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor.

This is a management position
This is a management positions position

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