Note: This position requires a resume / CV in English.
Company & Property Description
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked tropical fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their souls.
The Latin America region of Auberge Resorts Collection currently comprises three magnificent properties. Chileno Bay Resort and Residences where this role is based, was created to bring a contemporary take on the classic Baja escape. Its sister property Esperanza, also in Los Cabos, focuses on privacy and impeccable service, and is home to one of the best spas in the region. Hacienda AltaGracia, a secluded hideaway in untouched Costa Rica, offers an unparalleled sanctuary of peace and serenity. More properties are anticipated in the future as we grow.
Become one of the authors of our story. Join our team as General Manager and Regional Vice President for Latin America, based at Chileno Bay Resort & Residences. Leading a team of talented and committed colleagues, this person in this role is responsible for delivering the achievement of the financial, strategic, and operational goals of the hotels within the region.
Please note that this is not an exhaustive list of everything that needs to be done Within the Auberge family, our leaders our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:
Strategic. Oversee the development of the strategy and business plan for each property in the region to deliver on our Mission of being the best-loved operator of one of a kind luxury hospitality and experiences.
Owner Relations. Support the property GMs in effectively managing the owner relationships on behalf of Auberge, to ensure the Owners maintain confidence in our stewardship of their assets.
Financial. Ensure that the financial targets of each property are delivered and that each hotel is successfully positioned to maximize Sales opportunities. Ensure that accurate forecasting and Revenue Management activities are taking place at all properties.
Leadership. Be the point of line management for the General Manager of each property in the region, responsible for the make-up of the executive teams of those properties.
Operational Quality. Oversee the consistent and successful implementation of the various group programs that are in place to ensure that our brand continues to be distinct and attractive, that our guests report the highest levels of satisfaction, and that our team is motivated and engaged.
Diversity. Lead our diversity and inclusion efforts in the region, ensuring that Auberge is at the forefront of equality, acceptance, and well-being of all employees.
Education and/or Experience: Bachelor’s degree or evidence of equivalent satisfactory experience
Proven expertise successfully driving the performance of multiple hotels (multiple brand experience preferred).
In-Depth knowledge of hotel systems, procedures and best practices in all areas of hotel management.
Fluency in written and spoken English and Spanish.
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.
It is important to us that our leaders maintain the trust of the GMs, managers and team members at the hotel properties, and that they are regarded as fair, reasonable, approachable, and honest. Our leaders are passionate about both guest satisfaction and staff welfare. We use initiative and good judgment to solve problems in a calm and collaborative manner. We are committed to excellence, to meeting and exceeding all performance standards. We try to be emotionally consistent, even-tempered and calm in challenging situations. We are empathetic and culturally sensitive, respectful of individual differences. We nurture and coach our people, helping each other achieve our goals and potential. And we act with personal professionalism and integrity at all times.
If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
This is a management position
This is a management positions position