PURPOSE OF POSITION:  Every guest’s unique stay experience begins in a customized and authentic reservations experience.  At Malliouhana Resort our guests’ craft their vacations with the guidance of our knowledgeable and friendly reservations sales associates.   Our lead reservations sales associate is responsible for ensuring a superior guest first impression of our unique resorts by complying with Auberge Resorts Collection call quality standards while utilizing the reservations lead management system.  The lead reservation sales associate will be responsible for exceptional communication skills and reservations accuracy.  In addition, the lead reservation sales associate will be responsible in supporting & communicating to other reservation sales associates, the revenue management strategies which includes, but are not limited to: Up-selling, promotions, outbound revenue generation and cross selling of amenities.  The position is required to cultivate and maintain effective relationships with all associates throughout the Auberge Resorts Collection.

  • Strong computer skills.
  • Must be able to sit for long periods of time.
  • Ability to work in a remote environment.
  • Must have previous reservation sales experience, including usage of NAVIS.
  • Must have a quiet, dedicated space, free of distractions.
  • Basic knowledge of Microsoft Office software suite.
  • Must be able to type 35 wpm
  • High school graduate or equivalent
  • People person – must possess a professional, positive presentation and strong motivation to provide exceptional customer service
  • Ability to thrive and succeed in a fast-paced, demanding work environment; must be flexible to changes in direction, routine and scheduling.
  • Ability to read and comprehend complex instructions and multitask.
  • Strong verbal and written communication skills.
  • Ability to use office equipment in an effective and efficient manner.
  • Strong organizational skills.
  • Ability to work as a team-player and accept assignments from multiple individuals
  • Bring “Fun” to work every day.

This is a hourly positions position

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