Company & Property Description

Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

Secluded on nearly 10 acres on Waller Creek, the Commodore Perry Estate comprises a 10,800-square-foot home, a chapel and gardens enclosed within a walled compound in the style of an Italian country villa and is listed on the National Register of Historic Places.  Now refreshed and refurbished as a luxury 54 room resort, the property will open in mid-2020.

Role Summary

Become one of the authors of our story. The Group Sales Manager is responsible for identifying and sourcing group business in accordance with the collection’s strategic plan to maximize room revenue during peak and nonpeak periods.  Responsible for meeting or exceeding target group sales goal by leveraging all available sources from existing business relationships, to prospective inquiries to new business prospects within the assigned sales territory.

Core Responsibilities

  • Be available to meet clients, both corporate and social, any day of the week, by scheduling site inspections and meeting with walk-in prospective clients to show and describe rooms and services.

  • Meet or exceed quarterly and annual sales goals by ensuring repeat business through positive customer relationship management and prospecting for new business.

  • Maintain complete knowledge of scheduled in-house group activities, locations and times.

  • Respond in a timely manner to all sales inquiry calls, internet inquiries; all sales leads in assigned territory.

  • Manage relationships with accounts to achieve repeat bookings and ensure that all information/history in Daylight is current and accurate.

  • Prepare month-end sales reports outlining new prospective, tentative and definite business as well as site visits and sales call activities. 

  • Troubleshoot guest problems as appropriate, using discretion and good judgment; interact with supervisor and department heads to ensure guest satisfaction in all aspects of group stays.

  • Establish rapport and work closely with meeting planners and third-party event management companies.

  • Negotiate contracts based on knowledge of property and property limitations.

  • Work closely with sales coordinator to ensure timely deposits, follow up with accurate guest information, and process payments.

  • Promote positive guest relations at all times by anticipating guests’ needs, responding promptly and acknowledging all guests, however busy and whatever time of day.  

  • Be familiar with all resort services and features, local attractions and activities and their hours of operation, to respond accurately to any guest inquiry.

  • Field guest complaints by following procedures and ensuring guest satisfaction.

  • Foster and promote a cooperative working climate, maximizing productivity and associate morale.  Prepare all appropriate written documentation for group room blocks.

  • Attend and participate in all Resort and Sales meetings as scheduled.

  • Work closely with Meetings & Events Mgr. to ensure proper client care and explore all up-sell opportunities for all groups.

  • Develop new accounts in the corporate group business segment from within assigned sales territory.

  • Coordinate all details of bookings for room blocks with the assistance of the Sales Coordinator.

  • Maintain a relationship with business contacts throughout the planning of bookings.

  • Maintain a close relationship with the Director of Sales and Sales Coordinator to ensure the department runs smoothly and that group sales initiatives are coordinated. 

  • Participate in and support resort and company efforts towards sustainability and environmental initiatives as part of the Planet Solage program.  

    Perform other duties as directed, developed or assigned.

Qualifications

  • Previous experience as a Sales Manager in the luxury group resort market.
  • Familiar with booking and sales contracts.

  • Ability to communicate in English with guests, management and co-workers to their understanding.

  • Knowledge of food and wine.

  • Working relationship with top destination management companies, incentive houses and national corporate accounts in the assigned sales territory.

Skills

  • Must possess a thorough understanding of Commodore Perry Estate group sales contracts and be able to effectively negotiate, set appropriate expectations and provide clear explanations of any and all elements of the contract for the client.
  • Must possess broad knowledge of all aspects of high-end resort operations, with a strong emphasis on sales.  

  • Ability to prospect for new business, creating new leads and awareness of Solage Calistoga throughout assigned sales territory.

  • Ability to present effectively to both large and small groups.

  • Ability to communicate effectively, both orally and in writing, using correct spelling and grammar.

  • Ability to provide legible written communication.

  • Ability to input and access data in a computer.

  • Ability to compute basic mathematical calculations.

  • Ability to read, analyze and interpret common sales and resort technical reports and journals, financial reports.

  • Ability to think clearly and remain calm under pressure.

  • Ability to abide by and uphold standards, policies, and procedures.

  • Ability to prioritize and organize work assignments; multi-task.

  • Ability to focus attention on details.

  • Ability to ensure the security and confidentiality of guest and resort information.

  • Ability to work cohesively with other departments as part of a team.

  • Knowledge of SMS, and Microsoft Office software.

  • Knowledge of the local geographic area, competitors, and business trends.

  • Knowledge of destination, activities, food & beverage and spa

  • Knowledge of SMS, gourmet food and beverage background and customer service skills

  • Ability to work a flexible schedule, to include weekend and evenings as needed for the benefit of departmental coverage

Travel Requirements

  • Some local, regional and U.S. travel may be required

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.  

If that philosophy feels right to you and you believe our approach is aligned with your own passions, then please talk to us about becoming part of our family.

Department: Administrative
This is a management position
This is a management positions position

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