Our Company & Our Property  
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal stories; tasting freshly picked tropical fruit in Cabo San Lucas, or horseback riding with a local cowboy in Costa Rica. People who know us choose to return for experiences that connect them to local cultures and which will be forever embedded in their soul.

Malliouhana in Anguilla sets the standard for modern-day island glamour.  This oceanfront resort sits atop a bluff that rolls down to pristine white sands and azure-blue sea. Guests come to lounge amidst the privacy of Turtle Cove, stroll mile-long Meads Bay Beach, or take in Anguilla’s rich culinary scene.

Role Summary
Become one of the authors of our story.  Join our team as Director of Operations (DOO) at Malliouhana, British West Indies.  As part of the Auberge family, you will serve the needs of the business, our guests and your team-mates by effectively and successfully managing all the day-to-day operations of the hotel.  The person in this role is understood to be the ‘deputy General Manager’ and is the on-property leader while the General Manager is away from the property. 

Reporting to the General Manager, the DOO will be responsible for the key areas that contribute to operating performance - building and inspiring our teams, delivering excellence through service quality,  and overseeing the guest experience.

Core Responsibilities
This is not an exhaustive list of everything that needs to be done.  At Auberge, our people always find new ways to look after the business, their guests, and their team-mates.  Within this, the key responsibilities for this position are:

Planning and Organizing

  • Support the GM to maintain confidence of Hotel Ownership in our stewardship of the asset.

  • Implement group guest satisfaction and quality programs and processes, ensuring service excellence.

  • Be aware of the best external competitor offerings in the local market, and continually work to improve our own offerings with the goal of being the best in the market.

  • Participate in the preparation of the hotel's budgets, strategic and marketing plans.

Operations

  • Coordinate with Finance and Maintenance/ Housekeeping team members to ensure that our hotel product remains in the best possible condition.  

  • Design and implement distinct and attractive experiences in Rooms, Food & Beverage, Events, and Spa. 

  • Be responsible for all Restaurants, Culinary and Catering areas, ensuring a smooth-running, profitable operation within the Hotel.

  • Take personal responsibility for maximizing quality levels of product and service and guest satisfaction.

Leadership 

  • Lead the Operations department heads in delivering consistently excellent performance.

  • Understand, explain and deliver our group mission of being the best-loved operator of one-of-a-kind luxury hospitality and experiences.

  • Champion our ENRICH values. Identify and nurture internal talent.  Ensure that employee engagement is maximized, in line with our mission of being best-loved by our team members.

  • Liaise with Talent & Culture in all employee matters including interviewing and hiring, orientation, appraisals, coaching, and dismissal if necessary to ensure appropriate staffing and productivity. 

  • Identify training needs and develop and deliver the required training for departmental employees.

Marketing & Guest Relations

  • Be a sales champion for the hotel, generating and following up on business referrals and potential sales leads to maximize business for the hotel.

  • Attend guest and official functions as a representative of the executive team.

  • Deliver and exceed the expectations of a sophisticated 21st-century luxury consumer.
     

Qualifications and Experience 
Required
  • The person in this role will need to be well versed and comfortable managing small and differentiated properties.

  • 5+ years of hotel operations leadership experience.

  • Able to communicate in a compelling manner, through the medium of storytelling.
     

Skills, Attitudes and Behaviors
  • Exhibits and carries a reputation for the highest level of personal & professional integrity.

  • Aptitude to internalize and demonstrate our ENRICH values in a humble and honest way.  Holds self and others accountable for living our ENRICH values and delivering our brand promise.

  • Ability to coach and mentor Department Heads and their teams.

  • Familiar with today’s business support tools including personal computers and smartphones, standard software applications (MS-Office, G-Suite), and a good working knowledge of all commonly used social media platforms.

  • Able to process complex information, effectively present information and respond to questions from groups of managers, staff, and the general public.

  • Financial analysis and P&L management skills.

What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.  

We try to be emotionally consistent, even-tempered and calm in challenging situations.  We are open and approachable, empathetic and culturally sensitive. We coach our people and take responsibility for developing their performance.  And we act with personal professionalism and integrity at all times.

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

 

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