Our Company & Our Property
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Role Summary
Join our team as Director, Learning & Development and become one of the authors of our story.  As part of the Auberge family, you will lead the overall learning & development initiatives for the Collection, on a global basis.  This role will strengthen the Auberge learning approach, design, develop, and deliver learning initiatives, and ensure our learning approach contributes to the on-going development and retention of team members.

Core Responsibilities
The key responsibilities for this position are:
  • Strengthen learning and development initiatives across the Collection
  • Select and launch a learning management system
  • Develop and deliver a learning curriculum for all levels (home office, RVPs, GMs, Executive Committee, Department Heads, Managers, Line Staff)
  • Develop and deliver the Manager-in-Training programs and Leadership Learning series
  • Launch updated ARC service standards in a great learning format
  • Develop audit tool for ARC service standards
  • Update content for all classes (on-line, instructor led)
  • Maintain compliance with local training requirements
  • Select vendors to deliver compliance training, and maintain vendor relationships
  • Maintain COVID-response health & safety audit tool
  • Upskill local talent & culture teams on delivering training
  • Influence leadership to support learning initiatives
  • Coach property managers on how to deliver just in time training and in the moment service coaching
  • Develop onboarding experiences that align to our soulful journey approach
  • Enliven the ENRICH values in all learning content
  • Identify new and creative ways to target adult learning through new approaches, technologies; embrace a blended learning approach
  • Develop the annual L&D budget
  • Partner with the GMs and home office to develop the annual L&D plans for each location
  • Partner with recruiters across the collection to identify learning needs for new joiners and develop solutions
  • Partner with talent & culture to identify learning needs as a result of annual talent review outcomes, and develop solutions to address the needs

Required Qualifications/skills
  • 5+ years as a learning specialist
  • Luxury hotel background
  • Awareness of a variety of learning styles (classic and contemporary) and how to tailor curriculum to each audience
  • Bachelor’s degree (business, hospitality, HR, human development)
  • Ability to develop relationships at all levels
  • Demonstrated project management expertise

Preferred Qualifications
  • ATD certification
  • Spanish language

What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. 

The successful candidate will have a proven track record in design, development, and delivery of training in a luxury hotel setting, with ability to develop relationships at all levels to move the learning strategy forward.

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Auberge Resorts, LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Department: Administrative
This is a management position
This is a management positions position

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