You will be making outgoing calls to Veterans, assisting them with scheduling their CCN appointments. This includes, but is not limited to, collecting their scheduling preferences, assisting with questions related to scheduling, or other general scheduling related inquiries. 


What you will do 

  • Follow all HIPAA regulations to protect patient privacy
  • Understand and follow VA program procedures and processes. 
  • Utilize provided tools, resources, and scripts to provide excellent service 
  • Manage time-sensitive tasks 
  • Initiate calls to medical providers to update information in their patient records
  • Research systems to find missing information, and coordinate with other departments as necessary to resolve issues
  • Other tasks as needed


To qualify

  • Must have a High School Diploma or GED
  • Minimum 6 months of professional experience, preferably in a call center type role
  • Proficient with Microsoft Office and general computer/internet usage
  • Proficient in written and spoken English
  • United States Citizenship Required


Preferred Experience: 

  • Prior Call Center or call related experience 
  • Healthcare related experience 
  • Experience with medical terminology 
  • Experience scheduling appointments


TECHNICAL REQUIREMENTS  
⦁    All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)  
⦁    Must have reliable high-speed internet  
⦁    20MB download  minimum
⦁    10MB upload  minimum
⦁    DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service)  
⦁    For this position, a wired USB headset with built-in microphone and noise cancellation is required. 
⦁    We do require that you have an active, functioning webcam.  
⦁    A second monitor/screen is required.

To complete your application you will need to take a screenshot (saved as PNG or JPEG) of the following two items so that you can upload them in your application:

1: Please complete a computer speed test using this link (This MUST be taken from a hard-wired computer system that you will use for your employment at Activus Connect - do not take from your cell phone!):  Activus Connect Speedtest  (save the URL/link - you'll need that for the application). Please ONLY submit screenshots and result URL's from the speedtest link provided, other speedtest results may not be accepted. 

You will need to take a photo of your workspace that shows your work station, computer equipment/etc. to attach to your application. 



The Details

  • Hourly Rate: $16.00 per hour
  • H&W Rate is: $4.41 per hour (up to 40 hours) 
  • This is a Full-Time position, part time hours are not available
  • Training is paid as well
  • Benefit eligible after 60 days (Medical, Vision, Dental and 401k) 
  • This is a fully remote position, 100% work from home
  • Schedules are 7:00 AM - 6:00 PM PAC M-F

Department: Customer Experience
This is a full time position

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