At Activus Connect we strive to give every customer the best experience, and our Ambassadors are the face of our company. It all starts with you. You are the foundation upon which our success is built. We ask for the very best - and we give the same back to our employees.
What you will do
⦁ Responding to calls, emails, or chats from customers who have questions.
⦁ Assisting with website or application related issues.
⦁ Answering questions regarding products or services the customer may have.
⦁ Documenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
⦁ Transferring data from documents into the client's system.
⦁ Making outbound calls to collect customer information missing from applications as needed.
⦁ Additional duties as needed, to be discussed during your interview.
⦁ You must have a high school diploma or equivalent.
⦁ At least 1 year of call center experience OR 2 years of customer service experience
⦁ Be willing to work under an immediate supervisor. Accept and learn from feedback – we are all in this together and growth is guaranteed!
⦁ We will pay you to complete online training, but you must commit to attending – 100%, no missed time
⦁ Be able to complete and pass a background check
⦁ Be willing to complete a drug screening
⦁ Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
⦁ Operation system: Windows 10/11 or Mac OS Mojave or Newer
⦁ Processor speed: Dual Core 2 GHz or better
⦁ RAM: 4GB or better
⦁ Hard Drive: 20GB or better
⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
⦁ Must have reliable high-speed internet
⦁ 20MB download minimum
⦁ 10MB upload minimum
⦁ DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service, no wireless carriers like T-Mobile or Verizon)
⦁ For this position, a wired USB headset with built-in microphone and noise cancellation is required.
⦁ We do require that you have an active, functioning webcam.
⦁ A second monitor/screen is required.
To complete your application you will need to take a screenshot (saved as PNG or JPEG) of the following two items so that you can upload them in your application:
1: Please complete a computer speed test using this link (This MUST be taken from a hard-wired computer system that you will use for your employment at Activus Connect - do not take from your cell phone!): Activus Connect Speedtest (save the URL/link - you'll need that for the application). Please ONLY submit screenshots and result URL's from the speedtest link provided, other speedtest results may not be accepted.
2: Please locate your computer specifications and take a screenshot. If you need assistance, there are numerous videos and "how-to" documents online. Simply search for how to find computer specs for the version of Windows/MAC you are running. We need to see your OS version, RAM, Processor type and speed.
You will need to take a photo of your workspace that shows your work station, computer equipment/etc. to attach to your application.
⦁ The pay rate is $15.00 per hour, this is a W2 position.
⦁ This is a Full-Time position, part time hours are not available
⦁ Training is paid at $15 an hour as well
⦁ Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
⦁ This is a fully remote position, 100% work from home
⦁ Schedules are Monday-Sunday, weekends may be required.
Department: Customer Experience
This is a full time position