Activus Connect is seeking skilled customer service representatives to join our team of ambassadors. This is a high-growth program with a multitude of opportunities for new experiences and career opportunities. This is an inbound-call position where you'll assist callers with registering for their employer-provided health benefits. Answering basic questions about what is available, how to sign up, and what their options are. Prior call center experience, or experience in the insurance industry is a plus. 

What you will do 
⦁    Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries.
⦁    Assisting with website or application related issues in regards to accessing their benefits.
⦁    Answering questions regarding products or services the customer may have. 
⦁    Assisting the customer with enrolling in their benefits plan through their employer. 
⦁    Documenting customer interactions in the client system 
⦁    Transferring data from documents into the client's system
⦁   Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.
⦁    Conducting independent research to determine the best resolution to a customer's case and the ability to work on cases independently, while supporting your team as a whole, is important. 

To qualify
⦁    You must have a high school diploma or equivalent. 
⦁    At least 1 year of call center experience
⦁    Must have strong computer navigation and organizational skills. 
⦁    We will pay you to complete online training, but you must commit to attending – 100%, no missed time 
⦁    Be able to complete and pass a background check 

⦁    Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)  
⦁    Operation system: Windows 10
⦁    Mac Computers are not compatible.

⦁    Processor speed: i5 or greater processor (Ryzen Series 4 or greater is also compatible) 

⦁    RAM:  8GB or better  

⦁    Hard Drive: 256 SSD or better

⦁    All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)  
⦁    Must have reliable high-speed internet  

⦁    20MB download  minimum

⦁    10MB upload  minimum

⦁    DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service)  and no VPN services

⦁    For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot,, CDW, Walmart) are both permitted options (must be one of these). 
⦁    We do require that you have an active, functioning webcam for training and meetings.  
⦁    A second monitor/screen is required.

To complete your application you will need to take a screenshot (saved as PNG or JPEG) of the following two items so that you can upload them in your application:

1: Please complete a computer speed test using this link (This MUST be taken from a hard-wired computer system that you will use for your employment at Activus Connect - do not take from your cell phone!):  Activus Connect Speedtest  (save the URL/link - you'll need that for the application). Please ONLY submit screenshots and result URL's from the speedtest link provided, other speedtest results may not be accepted. 

2: Please locate your computer specifications and take a screenshot. We need to see your OS version, RAM, Processor type and speed, as well as your windows registration confirmation. 

You will need to take a photo of your workspace that shows your work station, computer equipment/etc. to attach to your application. 

The Details

⦁    The pay rate is $15.25 during training. - Once you have completed training successfully and taken at least 10 calls in Production your pay will be increased to $17 per hour. 
⦁    This is a Full-Time position, part time hours are not available
⦁    Benefit eligible after 60 days (Medical, Vision, Dental and 401k) 
⦁    This is a fully remote position, 100% work from home
⦁    You will use your own computer equipment for this position

Department: Customer Experience
This is a full time position

Personal Information


Other Information