Activus Connect is seeking skilled customer service representatives to join our team of ambassadors. This is a high-growth program with a multitude of opportunities for new experiences and career opportunities. This is an inbound-call position where you'll assist callers with registering for their employer-provided health benefits. Answering basic questions about what is available, how to sign up, and what their options are. Prior call center experience, or experience in the insurance industry is a plus.
What you will do
⦁ Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries.
⦁ Assisting with website or application related issues in regards to accessing their benefits.
⦁ Answering questions regarding products or services the customer may have.
⦁ Assisting the customer with enrolling in their benefits plan through their employer.
⦁ Documenting customer interactions in the client system
⦁ Transferring data from documents into the client's system
⦁ Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.
⦁ Conducting independent research to determine the best resolution to a customer's case and the ability to work on cases independently, while supporting your team as a whole, is important.
To qualify
⦁ You must have a high school diploma or equivalent.
⦁ At least 1 year of call center experience
⦁ Must have strong computer navigation and organizational skills.
⦁ We will pay you to complete online training, but you must commit to attending – 100%, no missed time
⦁ Be able to complete and pass a background check
TECHNICAL REQUIREMENTS
⦁ Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
⦁ Operation system: Windows 10
⦁ Mac Computers are not compatible.
⦁ Processor speed: i5 or greater processor (Ryzen Series 4 or greater is also compatible)
⦁ RAM: 8GB or better
⦁ Hard Drive: 256 SSD or better
⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
⦁ Must have reliable high-speed internet
⦁ 20MB download minimum
⦁ 10MB upload minimum
⦁ DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services
⦁ For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these).
⦁ We do require that you have an active, functioning webcam for training and meetings.
⦁ A second monitor/screen is required.
To complete your application you will need to take a screenshot (saved as PNG or JPEG) of the following two items so that you can upload them in your application:
1: Please complete a computer speed test using this link (This MUST be taken from a hard-wired computer system that you will use for your employment at Activus Connect - do not take from your cell phone!): Activus Connect Speedtest (save the URL/link - you'll need that for the application). Please ONLY submit screenshots and result URL's from the speedtest link provided, other speedtest results may not be accepted.
2: Please locate your computer specifications and take a screenshot. We need to see your OS version, RAM, Processor type and speed, as well as your windows registration confirmation.
You will need to take a photo of your workspace that shows your work station, computer equipment/etc. to attach to your application.
The Details
⦁ This is a Full-Time position, part time hours are not available
⦁ Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
⦁ This is a fully remote position, 100% work from home
⦁ You will use your own computer equipment for this position
Department: Customer Experience
This is a full time position