Belmar Integrated Logistics- IT Technical Support Associate (Irving, TX; The Colony)

Job description

Full Time IT Support team

M-F shifts between 6am-3pm (8 to 10 hour shift)
$18 hourly + Health Benefits Offered
Gain valuable enterprise IT and Networking experience working with an awesome team

About the job

We can train if you have a solid core understanding of OS, Basic Networking and Printers
You are enabling the global customer by keeping them online and connected. And that's pretty important
You will stay active. You’ll be on the move for your whole shift in our fast-paced environments.

You will be considered as the firm’s front liner and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services

Skills

Customer service orientation

Proven working experience in providing help desk support
Proficiency in English
Working knowledge of help desk software, databases and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills

This is a full time position

Visit Careers at Belmar Integrated Logistics

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* Can you show proof of your legal right to work in the United States? Yes No

* Can you pass a mandatory drug test? Yes No

* Are you at least 18 years of age? Yes No

* Do you agree not to get on any powered equipment you are not OSHA 29 CFR certified to operate? Yes No

* I understand that I will use direct deposit or a paycard to receive my weekly pay, otherwise a paper check will be mailed through the USPS and subject to delays? Yes No

* I understand that if I have any type of injury or accident, I will report it immediately to my Belmar Facility Manager? Yes No

* Do you have Warehouse Experience? Please select ALL that you have experience with Order Selector/Order Picker General Labor Food Service Order Selector Unloader or Lumper Receiver/Replenisher Auditor QA/QC Loader Re-pack/Salvage Kitting Driver Helper Pallet Runner Manufacturing Assembly Production E-Commerce/Shipping Inventory/Clerk No Warehouse Experience * What equipment are you certified to use? Electric Pallet Jack (Platform Rider) Walk behind Elec Pallet Jack Manual Pallet Jack Stand-up Forklift Stand-up Reach Forklift Sit-down Forklift Tugger/Dwarf Jack RF Wireless Scan Selection Pistol RF Wireless Scan Arm Unit VoCollect Audio selection picking No Equipment Experience * What Shifts can you work? Days Evenings/Nights Graveyard * If hired when will you be able to start? * Do you have reliable Transportation to get you to & from work everyday? * Are you willing to take a drug test and criminal background check? * What are your MINIMUM salary requirements? * How far are you willing to commute to work? * I understand that I will use direct deposit or a paycard to receive my weekly pay. * Do you speak Spanish? (Are you Bi-Lingual?) * Computer Skills: Please select all that you have experience with Not a lot of computer experience Mostly just email & social media I'm pretty good with computers Microsoft Excel - No Experience with Excel Microsoft Excel - Beginner/Some Experience with Excel Microsoft Excel - Intermediate/More Experienced with Excel

If we contact you for a phone screen, when should we call? (pick as many slots as you wish) 8am to 11am 11am to 3pm 3pm to 6pm 6pm to 8pm Any of these times

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