Our Company & Our Property
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Set to open in March 2021, guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.

Role Summary
Join our team as an Assistant Front Office Manager for Bishop's Lodge, serving the needs of the business, our guests, and our colleagues by providing support to the Front Office Manager in the day to day management of the front office department overseeing all guest experiences.

Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:

  • Assist in overseeing day-to-day hotel operations within the Front Office 
  • Assist Front Office Manager with the monitoring of the performance of the hotel through verification, maintenance, and analysis of OPERA and Unifocus.
  • Maintain a culture that assures consistent guest satisfaction by completing audits of Reservations, Check-In’s, Check-Outs, Concierge calls, etc.
  • Regularly evaluate processes to ensure they are being performed properly by the team and coach and counsel
  • Maintain the training program and ensure it is being followed and each Team Member is trained properly
  • Maintain product and service standards in line with Bishop’s Lodge  / Forbes expectations by conducting ongoing evaluations and investigating complaints.
  • Work as an active member of the management team. Creating professional relationships and active involvement with all hotel operations, including but not limited to; daily, and weekly management meetings, and support to all team members, including Manager on Duty Shifts.
  • Assist Front Office Manager with scheduling, training, payroll, etc.

Skills and Abilities

  • Great communication skills
  • Confidence and ability to perform under pressure
  • Ability to work a flexible schedule, including weekends and holidays, according to department needs
Required Qualifications
  • One to three years’ Front Desk Agent experience in luxury hospitality
  • Degree or Certification in Hospitality

What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures, and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.  If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Bishop's Lodge is an Equal Opportunity Employer, M/F/D/V. Bishop's Lodge provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bishop's Lodge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Department: Rooms
This is a management position
This is a full time position

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