The Bowen Group is looking to enhance our Customer Service Team! This is a full-time position in Salt Lake City, UT with a training date in January.

The Customer Service Representative provides front-line operational support for the Veterans Experience Office’s premier Contact Center. In this role, you will assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals including Veterans, their family members and/or representatives, VA Employees. 

Currently, our Team is teleworking from home; however, you must have the capability to work onsite at our Salt Lake City office and may be relocated there permanently after social distancing restrictions have been lifted.

CORE FUNCTIONS AND RESPONSIBILITIES:

  • Understand and explain Department of Veterans Affairs (VA) services or procedures
  • Ask clarifying questions to identify complex or vague requests for VA services and information
  • Accurately record details of calls and other service requests in an expected time frame
  • Select appropriate VA services to meet the specific needs of customers
  • Establish and maintain effective communication and working relationships with VA employees, outside agencies and the public
  • Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
  • Maintain confidentiality and privacy of callers
  • Organize and prioritize multiple tasks

QUALIFICATIONS AND REQUIREMENTS:

  • Must meet the provisions of EO 14042 regarding COVID-19 vaccination
  • One year of work experience in customer service environment
  • Minimum of 6 months' experience in a call center
  • Ability to hard wire to High Speed Internet (no Wi-Fi)
  • Able to provide a work-at-home environment that is ergonomically sounds, conducive to taking customer calls, quiet, and free from distraction
  • Ability to work under pressure including calm and effective dealing with escalating or difficult calls
  • Capability to "think on your feet" to offer additional solutions to problems
  • Detail oriented with strong organizational and time-management skills
  • Excellent verbal, interpersonal and written communication skills
  • Familiarity with the military and veteran community programs a plus
  • U.S. Military Veteran or Veteran family members receive additional consideration
  • Ability to pass a federal NACI background check- you must be a U.S. Citizen or a Green Card Holder
  • Proof of eligibility to work in the United States
  • Familiarity with the military and veteran community programs
  • Knowledge of VA benefits and entitlements as well as Veteran issues and concerns

The Bowen Group gives preferential consideration to U.S. Military Veteran or Veteran family members.

BOWEN PERKS:
  • Health and Dental Insurance - Employee Premiums 100% paid by Bowen!
  • Group Life insurance - Employee Premiums 100% paid by Bowen!
  • Short-term Disability - Employee Premiums 100% paid by Bowen!
  • Generous vacation and sick leave
  • 11 Paid Federal Holidays
  • 401(k)
  • Monthly Bonuses 
 

The Bowen Group is a federal contractor. As such, we are subject to Executive Order 14042 requiring all employees of federal contractors to be fully vaccinated for COVID-19 by January 4, 2021. Therefore, by applying for this position, you understand that you will be required to verify that you have been, or will be, fully vaccinated* by January 4, or to verify that you cannot be vaccinated due to a legally recognized exception to the vaccine mandate set forth in the Executive Order.

*Note: An individual is not considered to be fully vaccinated until two weeks after receiving the second vaccine dosage in a vaccine regimen involving two vaccines.


The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.

The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@thebowengroup.com                                         
Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. 

The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.                                                                          

Department: Health and Wellness Services
This is a non-management position
This is a full time position

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