JOB DESCRIPTION

Position Title:  Spa Front Desk                                  Location:       Fort Lauderdale 

Department: Spa                                                     Status:            Hourly 

Reports To:  Director of Spa & Wellness                 Date:              9/2018


SPA FRONT DESK GUEST SERVICES 
SUMMARY
Welcome guest, check in, check out, answer phones, schedule appointments, sell retail products such as skincare, hair care, makeup, apparel, jewelry etc.  Be an integral team member in the operation of The Spa at Auberge. 


ESSENTIAL FUNCTIONS
  1. Checking guest into the spa in an outstanding customer service-oriented demeanor.
  2. Scheduling of spa appointments
  3. Phone conversations to describe spa services.
  4. Confirming appointments
  5. Selling retailing such as skincare, hair care, apparel, make up, jewelry etc.
  6. Communicating changes to spa therapist.
  7. Working with the cash register.
  8.  
Perform other duties as directed, developed or assigned.


QUALIFICATIONS
Required
  1. Previous customer service and or spa experience.
  2. High School diploma or equivalent.
  3. Ability to work in an environment infused with a variety of scents, such as aromatherapy candles.

SKILLS
Required
  1. Ability to communicate in basic English, using correct spelling and grammar, with guests, co-workers and management.
  2. Ability to multitask.
  3. Ability to maintain discretion and confidentiality of all guest and resort information.
  4. Ability to be well organized, maintain concentration, think clearly and follow up.
  5. Ability to focus attention on details.
  6. Ability to remain calm under pressure.


PHYSICAL DEMANDS
  1. Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.   Have frequent need to perform standing and walking activities related to inspecting property. 
  2. Constant need to perform the following physical activities: grasping, turning, finger dexterity.
  3. Need to stand for long periods of time.   
  4. Lifting/carrying up to 15 lbs. frequently and 25 lbs. occasionally.
  5. Vision requirements: constant need to view small print.  Frequent need to see small details and things clearly beyond arms’ reach.
  6. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
  7. Ability to work in high heat and cold temperatures.

Department: Spa
This is a hourly positions position

Visit Careers at Auberge Beach Residences & Spa - Fort Lauderdale

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