As a company focus for 2020 and beyond, Auberge has embarked on a brand-defining program of deepening our “soulful” experiences at each of our one-of-a-kind hotels.  This role will spearhead this effort for Auberge Beach Residences & Spa, and as such, he or she will be responsible for initiating, facilitating, and guiding well-designed and creatively curated residential experiences unique to our property through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. This role is integral to establishing and maintaining thematic stories and elements that influence and guide the resorts’ guest experience. 

Core Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates.   Within this, the key responsibilities for this position are:

  • Service Excellence: Responsible for delivering exemplary guest service to residents and creating a genuine, informative, and personalized guest experience. Identify opportunities to further improve, customize, or personalize a resident's experience. Ensure consistency in service across all levels.
  • Experiences, Programming and Partnerships:  Support Auberge Resorts’ mission and vision with the responsibility of guiding well-designed and creatively curated experiences unique to the residence through activities, classes, amenities, product selection, partner alignment, and space activation. Establishing and maintaining thematic stories and elements that influence and guide the homeowner experience. 

  • Brand Ambassador: Align the property with strong brand partners to solidify our messaging in the local community as well as the global luxury residential market, and to present a consistently attractive brand image to existing and potential homeowners. Establish relationships with local partners and vendors to initiate and enhance our unique brand story.

Essential Skills

Operational Excellence

  • Develop, lead, and coordinate the operational elements of the day-to-day operations of the residences.

  • Develop an annual events calendar, newsletter, special events, and daily rituals for the property, based on the Journey Map, that bring the property’s spirit alive for its residents, alongside the General Manager and Resident Property Manager.

  • Monitor all standards in the residences to ensure they are in place and enforced.

  • Create a system of resident preference keeping in order to better know and anticipate the resident needs.

  • Act as the main contact for all residence owner issues, feedback, requests, and provide the appropriate follow up.

  • Ensure the facility is well maintained, clean, neat, and polished for homeowners. 

  • Ensure ongoing alignment with brand standards related to services, amenities and facilities.

  • Maintain confidentiality and security of specified residential information, correspondence, reports and files.

  • Act as a “Manager on Duty” when the General Manager and Property Manager are not present, and respond to emergency situations and ensure adequate supervision on all shifts. 

  • Work with all partners and parties involved to ensure staffing levels are maintained to ensure appropriate coverage and contracts are fulfilled. 

Talent Empowerment

  • Maintain a positive work environment, inspiring and  motivating the team to be best loved.

  • Create and ensure training programs epitomizes the property’s Journey Map and the Auberge values for employees and residents through storytelling, consistency, excellence, and a personalized approach. 

  • Conduct regular employee training, and monitor its success. Hold employees accountable when necessary. 

  • Assist in ensuring that all areas of the residences are appropriately staffed to handle demand periods and that staff are well trained, polite, properly groomed, and conduct themselves in a professional manner, at all times.

  • Conduct weekly departmental meetings to discuss operational challenges, opportunities, and to improve or maintain an excellent communication flow.

  • Ensure that all Standard Operating Procedures are being adhered to, by training all team members and monitoring their performance. Continue to capture best current practice in new SOPs relating to front office operation.

  • Ensure team members are up-to-date with current information and data of the property's product, including relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.

Finance

  • Supports accounting and budgeting functions alongside Property Manager and General Manager.

  • Monitor and review daily labor report 

Skills / Attributes

  • Ability to deal with staff in a professional manner at all times.

  • Ability to prioritize & be strategic.

  • Ability to professionally represent the property and interact with residents & guests in a polished, responsible, and timely manner.

  • Excellent at networking, establishing partnership sourcing, and negotiating skills.

  • Exceptional attention to detail, consistent follow through, and self-disciplined time management.

  • Excellent written and verbal communication skills; pleasant and professional phone and correspondence demeanor.

  • Computer-literate: ability to confidently and effectively navigate a variety of programs, including but not limited to Google Suite, HMS, Unifocus, Trip Advisor, Yelp, OpenTable, and social networking platforms.

Required Qualifications

1. Required Experience: 5 years of work experience in a leadership position in a luxury setting. The ideal candidate will demonstrate success with developing and executing personalized experiences: possibly including coordinating events and activities and programming.

2. Be a natural entrepreneurial leader with a positive demeanor and a sense of adventure.

3. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.

What Else?

At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Department: Front Office
This is a management positions position

Visit Careers at Auberge Beach Residences & Spa - Fort Lauderdale

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