Front Desk - Customer Service Agent

When was the last time you discovered something that could change your life? Meet Burke Williams Simply Massage. We've created a new brand that meets all of our guests' needs in a convenient, no-frills location. 
We're a family based company with strong values, integrity and dedication to our staff and guests.

At Burke Williams Simply Massage, our mission is to provide our guests with an unparalleled experience, therefore our employees are amongst the finest. Our highly trained front desk customer service agents are here to cater to our guests' needs and create a lasting experience. As a Burke Williams Simply Massage front desk team member, you will embody two primary characteristics: Pride and Graciousness. If you take pride in your work and understand the value of graciousness, we'd love to meet you.

A Burke Williams career can be exceptionally rewarding. We offer what many spa professionals dream of — the opportunity to build a life-long career with potential and a real sense of pride in work well done. Join our team today!

Job Summary:
Organize, confirm, process, and conduct all guest check-ins/check-outs, confirm itineraries, accommodate guest requests, changes, and cancellations. Secure payment, facilitate membership sales and process gift card purchases. Anticipate and address guests' customer service needs. Ensure appearance is clean and professional. Create memorable experiences for our guests and be the face of the Simply Massage by Burke Williams brand while embodying our company culture of "Pride and Graciousness".

Guidelines for the Front Desk Customer Service position

  • Evenings and weekends required (set schedule)
  • This position is Part-time.
  • Occasional other duties such as folding laundry or stocking product may be asked from time to time as business demands. 

Compensation and Benefits:

  • $15.25/hour - plus sales commission 
  • Health, vision, dental and 401k
  • 40% employee discount (Full priced H2V products / services)
  • Spa use – Mon-Thurs (some restrictions apply)
  • Complimentary wellness massages and chiropractic care


At Burke Williams, we don't just accept difference - we celebrate it. Burke Williams is proud to be an equal opportunity workplace and is an affirmative action employer and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

At Burke Williams, we don't just accept difference—we celebrate it! Burke Williams is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, gender identity, gender expression, citizenship, pregnancy, breastfeeding or related medical condition, marital status, physical and mental disability, military and Veteran status or any other characteristic protected by state or federal law.  


This is a part time position

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