Who is I-77 Mobility Partners LLC?
I-77 Mobility Partners LLC will design, build, operate and maintain the I-77 Express Lanes as part of a public-private partnership with the North Carolina Department of Transportation.  The express lanes are 26 miles of dedicated travel lanes from Charlotte to Mooresville that will provide drivers a minimum average speed of 45 mph through the corridor. Two express lanes will run on I-77 in each direction between Charlotte and Cornelius. One express lane in either direction will run North of Cornelius over Lake Norman in order to minimize environmental impacts.  The I-77 Express Lanes Project is scheduled to open in 2018.
 
What makes us different?
Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off and a matching 401(k) program
Your next calling:
As the Traffic Management Center (TMC) Operator, you will have the opportunity to monitor the roadways including detecting, confirming, updating and responding to scheduled and unscheduled traffic incidents, congestion and monitoring of dynamic toll pricing on the I77 MP’s Managed Lanes Projects.  The operator position is the eyes and ears of detection and management of all activities being handled by the TMC.  You will provide administrative support to the Operations and Maintenance department for efficient operations.
Functions key to success:
  • Serve as the point of contact for third parties requiring assistance on the I-77 Express Lanes Project (general public, NCDOT, NCDOT TMC, emergency responders, etc), and dispatching incident support when needed
  • Monitor CCTV from within the Traffic Management Center (TMC) and dispatch support personnel to remove abandoned vehicles, assist stranded motorists, and provide incident management support
  • Refer calls concerning customer comments and/or complaints to the Corporate Affairs Department
  • Assist to process and input data into the maintenance management system and generate monthly and quarterly reports
  • Maintain an accurate record of events and log data
  • Assist in the efficient transfer of data, activities, and schedules
  • Prepare routine and complex correspondence including letters, memoranda, and reports
  • Assist in the preparation of operating procedures, procurement and purchase processes
  • Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
  • Establish and maintain filing systems and support document control
  • Coordinate, collect and prepare information packet required for submittal of insurance claims
  • Provide human resources administrative functions for the O&M department
  • Responsible for coordinating meeting arrangements
  • Greet visitors, field calls, and take messages
  • Other administrative/support duties as assigned
 
What you bring to the table:
You’ve worked hard to achieve success in your career, now put it to use. Do you have at least a High School Diploma?  University degree in transportation or technical field are preferred. Call center experience is strongly desirable.  Finally, 4 years of experience in a transportation, public safety, or commercial operations environment would be a cherry on top.
With success comes a high level of professionalism. We already know you possess the following qualities, but we just wanted to remind you of what’s important to I-77:
  • Detail oriented
  • Ability to coordinate real time activities and initiate immediate priorities, for self and support
  • Must be able to multitask and function productively with frequent interruptions, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure
  • Ability to organize and prioritize projects such that deadlines are met
  • Good teamwork skills and active working attitude required
  • Clear verbal and written communication
  • Flexibility to adjust to a fluid work environment
  • Computer proficiency in Microsoft Office (Microsoft Excel, Outlook, Word, and PowerPoint) and other PC-based software.
    Our working environment:
    I-77 wants to ensure that all of their employees are comfortable and able to work in the type of culture and environment we have built our business on. Our office is typically quiet with low noise levels; however, you will often hear employees laughing and commiserating amongst themselves. Effective communication will be key for this role and will require you to talk and hear others. You will probably spend the majority of your time sitting and/or walking around the office, whether to visit a co-worker or make it to a meeting on time and there may be occasional long hours to put in if you are diligently working to complete a project and finish a report.  There could be a time when you may need to lift and/or move up to 25 pounds, but not very often. Finally, there may be some travel involved with this role! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     

This is a non-management position

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