Who is I-77 Mobility Partners?
 
The I-77 Express Lanes project represents the first P3 project in the state of North Carolina and will provide significant infrastructure improvements years sooner than otherwise possible if relied solely on public funds. A Cintra-led team was selected to develop the 26-mile project which runs between the junction with I-277 in Charlotte and NC-150 in Iredell County. The project consists of constructing new express lanes, converting the current High Occupancy Vehicle (HOV) lanes to Express Lanes, repaving the general purpose lanes and implementing a dynamic pricing toll system. Once complete, the project will relieve congestion and enhance mobility by increasing existing road capacity.
 
What makes us different?
 
Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off and a matching 401(k) program.
 
Your next calling: 
 
As an Image Review/Level 2 Customer Service Representative, you’ll be mainly responsible for Manual Image Review activities and answer customer’s inquiries from the Level 1 Customer Service Representatives.  Provide feedback on maintaining manuals and procedures for Image Review.
 
Functions key to success:
 
  • Perform timely image review of toll transactions.
  • Support day to day operational activities and reporting tracking of key performance indicators.  
  • Provide feedback on Image Review Procedures and Manuals.
  • Participate in the and timely clearing of the Supervisor queue , Code-Off Queue, Recon Queue, Dispute Queue, Rate Gaps and the re-rating of transactions.
  • Assist Image review Supervisor with evaluating and investigating rejections and adjustments received from NCTA. 
  • Assist Image review Supervisor in preparing other operational reports as required.
  • Research and support level 1 customer service the following issues:
    -->Toll dispute from customers
    -->HOV  from customers
    -->Adjustment of tolls
  • Document and report BOS system issues and propose system enhancements, where required.
     
 
What you bring to the table:
 
You’ve worked hard to achieve success in your career, now put it to use.  Do you have experience in toll collection and a customer service background? If not, that is fine; it’s preferred, but not required. Do you possess excellent communication skills and the ability to interact with colleagues in a self-managed team structure?  Are you able to multi-task, problem solve, and implement innovative processes, as well as demonstrate analytical and reconciliation skills within a fast paced environment?  If so, you can check off those boxes!  Finally, if you’re able to demonstrate computer proficiency, especially with Microsoft Excel, Word, PowerPoint and other PC based programs, that would be the cherry on top!
 

With success comes a high level of professionalism. We already know you possess the following qualities, but we just wanted to remind you of what’s important to I-77:
 
  • Preform timely image review of toll transactions.
  • Support day to day operational activities and reporting tracking of key performance indicators.  
  • Provide feedback on Image Review Procedures and Manuals.
  • Participate in the and timely clearing of the Supervisor queue , Code-Off Queue, Recon Queue, Dispute Queue, Rate Gaps and the re-rating of transactions.
  • Assist Image review Supervisor with evaluating and investigating rejections and adjustments received from NCTA. 
  • Assist Image review Supervisor in preparing other operational reports as required.
  • Research and support level 1 customer service the following issues:
    -->Toll dispute from customers
    -->HOV  from customers
    -->Adjustment of tolls
  • Document and report BOS system issues and propose system enhancements, where required.
 
 
Our working environment:

I-77 wants to ensure that all their employees are comfortable and able to work in the type of culture and environment we have built our business on. You will often hear employees laughing and commiserating amongst themselves. Effective communication will be key for this role and will require you to talk and hear others. You will be working in an office environment, the noise level ranges from low to moderate. You will be frequently required to stand, walk, and sit. Specific vision abilities required by this job include the ability to adjust focus, as necessary to use a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is a part time position

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