Who is I-77?
The I-77 Express Lanes project represents the first P3 project in the state of North Carolina and will provide significant infrastructure improvements years sooner than otherwise possible if relied solely on public funds. A Cintra-led team was selected to develop the 26-mile project which runs between the junction with I-277 in Charlotte and NC-150 in Iredell County. The project consists of constructing new express lanes, converting the current High Occupancy Vehicle (HOV) lanes to Express Lanes, repaving the general-purpose lanes and implementing a dynamic pricing toll system. Once complete, the project will relieve congestion and enhance mobility by increasing existing road capacity.

What makes us different?
Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Your next calling: 
As the Toll Operations Analyst, you will have the opportunity to assist the Toll Operations Manager in monitoring and supporting day to day operations of the Back Office System, TCS, and ATMS to ensure on-time and accurate billing of toll transactions; facilitate month-end processes with the Toll Service Provider (TSP); analyze and trend the handling of transactions; accurate reconciliation of all revenue; accurate reporting of revenue and traffic; and ensure managed lane customers experience a predictable and reliable experience. The Operations Analyst also actively participates in the implementation and testing of central systems, tracks results and records and escalates system performance issues.

Functions key to success:
  • Interact with the TSP ensure a smooth and efficient integration and operation
  • Monitor the Recon Queue and Dispute Queue volumes, and work with the Image Review Supervisor to ensure the transactions are cleared by applicable dates
  • Monitor and trend the disposition reason codes, and escalate as necessary
  • Facilitate the monthly adjustment and dispute process with the TSP
  • Establish and ensure adherence to month-end closure timelines with the TSP
  • Monitor and support accurate and timely transaction processing, submission of toll transactions to the TSP for billing, and Oversees accurate transaction rating and closing of rate gaps
  • Reconcile daily payments of transaction files to disposition files
  • Monitor System alarm and escalate as needed
  • Monitor daily TVL files from NCTA and make sure the files are received & processed in timely manner.
  • Monitor and trend proper system handling of HOV transactions, escalate as necessary, and be able to assist the Customer Support department with customer questions and escalate as necessary
  • Support day to day operational activities, reporting of traffic and revenue, reporting of image review team performance and reporting of key performance indicators
  • Review and/or create operational process and procedure documents, ensuring of accuracy and updating as necessary and provide support during audits
  • Report system operational constraints, deficiencies, and defects to the development team.
  • Use the database to create and review custom reports. Prepare monthly and quarterly operational reports for upper management
  • Oversees accuracy of payment files, evaluates and investigates adjustments, and rejections and file disputes, where required
  • Oversees the monitoring and reconciliation of payments received and tack and report delayed payments
  • Oversees accurate transaction rating and closing of rate gaps
  • Monitor and report on accurate transaction generation at the roadside, timely data transmission, data validation of transactions, and track and analyze TCS and ATMS performance.
  • Monitor and report on the accurate and timely collection of traffic data
  • Actively participate in BOS integration test execution and user acceptance test execution
  • Work with the relevant business groups to develop reporting requirements, manage development, test and implement.
  • Review, comment and/or update test plans to support business rules and participate in User Acceptance Testing and Performance Testing
  • Review of test plans and test evidence documents and ensure that test results adhere to business processes.
  • Review and evaluate relevant test plans and test cases to ensure compliance to all operational, technical and performance requirements and identify operational shortcomings and CDA non-compliance items.
  • Actively test and trend system performance in assigned areas, and identify and escalate areas of needed improvement
  • Perform other job-related duties as assigned
What you bring to the table:
You have worked hard to achieve success in your educational career, now put it to use. If you have a bachelor’s degree  in IT, Computer Science or related field, you are half way there with the needed abilities for this position. Do you have at least  0 to 3+ years of experience in the field of business analysis and Software Quality Assurance or experience in the toll industry transaction? If the answer is yes, that would be the cherry on top.
With success comes a high level of professionalism. We already know you possess the following qualities, but we just wanted to remind you of what is important to I-77:
  • Excellent analytical skills
  • Must be able to multitask, problem solve and implement innovative processes within a fast-paced environment
  • Excellent communication skills
  • Reporting and documentation skills
  • Effectively manage tasks, deadlines, and individuals through vendor contracts
  • Ability to interact with colleagues in a self-managed team structure
Finally, in a technology-driven world, it is important to know your way around a computer. For this role, it will be important to know the basics of the following:
  • +2 years’ experience with Tableau and Python or R.
  • Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word, Outlook and Power Point and other PC based programs
  • Working knowledge of Microsoft Project and Visio
  • SQL, Oracle, or other database programs
Our working environment:
I-77 wants to ensure that all employees are comfortable and able to work in the type of culture and environment we have built our business on. Our office is typically quiet with low noise levels; however, you will often hear employees laughing and talking amongst themselves. Effective communication will be key for this role and will require you to talk and hear others. You will probably spend a majority of your time sitting and/or walking around the office, whether to visit a co-worker or make it to a meeting on time and there may be occasional long hours to put in if you are diligently working to complete a project and finish a report. Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer.  There could be a time when you may need to lift and/or move up to 10 pounds, but not very often. Finally, there will be some local travel that will be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This is a full time position

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