Director of Talent & Culture (Florence, Italy)

OUR COMPANY 

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY
Auberge’s latest European escape takes inspiration from the artistry and perfection of Renaissance greats whose eye for beauty bridges past and present. Tucked down a cypress-lined entrance north of Florence’s cobblestoned centro storico, wrought-iron gates open onto Collegio alla Querce, an exquisite cluster of reimagined 16th-century UNESCO buildings once serving as a cultural institution, preparatory school, chapel and theater. The hotel grounds, embraced by acres of magnificent Baroque gardens, gaze upon panoramic views of the iconic Duomo and terracotta cityscape, and on the opposite side, miles of lush Chianti winelands. Offering all the pleasures of a refined country home, Collegio alla Querce balances the sophistication of Florence with the relaxed pace of Tuscany in characteristic Italian style https://aubergeresorts.com/collegioallaquerce/

ROLE SUMMARY
Join our team as Director of Talent & Culture and become one of the authors of our story.  As an integral part of the Talent & Culture and hotel leadership team, you will be a key agent for the success of Collegio alla Querce and advising the General Manager and key leaders. 

KEY RESPONSIBILITIES

• Manage the hotel’s talent acquisition efforts including recruitment strategy, visa applications, hiring process, team member housing, and onboarding
• Participate in all decision-making processes for the property as a member of the executive leadership team
• Maintain and create new team member recognition programs, ensuring team member engagement and satisfaction
• Use your organizational and systems prowess to maintain and update our HR processes and procedures, including: on-boarding, off-boarding, compliance, team communications and recognition
• Serve as the liaison for team member housing, preparing and sourcing goods for furnishing of housing, and acting as the point person for team members to contact with concerns and questions.
• Maintain accurate employee records and update the process as needed to maintain compliance
• Respond to and address staff concerns and issues that escalate to Talent & Culture by initiating new policies and ensuring successful outcomes
• Ensure all safety plans, protocols, and trainings are current and correct
• Plan and execute various learning and development initiatives to cultivate a deeply compelling culture focused on the personal and professional development of our team members
• Foster open door policy for all staff levels
• Support all department leaders in procedures, payroll, staffing, communications, team concerns, and questions
• Collaborate with all department leaders to ensure policies and protocols are followed
• Liaise between all benefit vendors and staff including Health, Dental, 401(k) and act as point person for employees to contact with concerns and questions
• Monitor federal labor laws to ensure compliance
• Administer, monitor, and base changes to protocols based on annual team member survey
   

REQUIRED QUALIFICATIONS

• Previous Human Resources Management experience

PREFERRED QUALIFICATIONS

• Previous Hotel or Hospitality experience preferred

OUR STORY
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Department: Human Resources (Talent & Culture)
This is a full time position