CPP-Syracuse is a manufacturer of premium investment castings for the Air Craft and Industrial Gas Turbine industry and has been in business for over 70 years. We have over 275 employees currently working in our Chittenango, NY facility.

We are currently looking for an experienced individual for our Inside Sales department.

The primary responsibility of an Customer Service Representative is to maintain a high level of focus on customer satisfaction and to facilitate cross functional teams in order to effectively solve customer issues/concerns. This position will work as a member of the Business Unit team focused on a select group of customers and will interact with customers, sales, teammates, manufacturing personnel and suppliers.

Responsibilities will include:

  • Review purchase orders for accuracy of price, revision, delivery, duplication, and special instructions and resolve any discrepancies. Enter customer requirements into CPP business system.
  • Schedule customer delivery requirements in accordance with raw material availability.
  • Maintain the order entry system to assure accurate shipping, invoicing, terms and schedule requirements, working within established production planning guidelines.
  • Add and maintain Customer information in CPP business system.
  • Download customer schedules on a weekly basis and maintain corresponding schedules within the CPP business system.
  • Coordinate and process Customer Returns in a timely manner.
  • Assist in coordinating customer visits.
  • Respond to all customer delivery concerns, involving any necessary member of the BU or Manufacturing teams in order to effectively solve customer problems.

Basic Qualifications:

  • AAS in Business or related field

Preferred Qualifications:

 1-3  years of customer service experience with manufacturing experience preferred

  • Knowledge of Microsoft Office Suite with experience in Excel, Access, Word.  Familiarity with Oracle V11 a plus

CPP-Syracuse offers its employees a competitive compensation package which includes medical/dental/vision, Employer subsidized 401K, and life insurance.  Check us out at www.cppcorp.com to learn more about our products and CPP Corporation.

CPP-Syracuse is an Equal Opportunity Employer that recruits, hires, trains, and promotes employees in all job classifications without regard to race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability, veteran's status, or other legally protected status.

CPP-Syracuse, as a supplier of Aerospace and Defense products, is required to comply with U.S. government export control regulations.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  Consolidated Precision Product adheres to all US Export Administration Regulations

Interviews are given on a competitive basis, using job related factors.  Due to the large volume of resumes we receive, not everyone who applies will be interviewed or considered for a position at CPP-Syracuse.  No Phone Call Please.


This is a full time position

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