If you would love to be part of a company that is poised for substantial growth with opportunities for advancement, then working for Superior Metals Manufacturing may be the right fit for you! If you are selected to join our team you will enjoy benefits such as quarterly bonus, medical, dental, vision, 401(k), company paid life insurance, and other great benefits, like working in a state of the art, brand new facility!  Superior Metals Manufacturing is looking for production workers throughout our facility on 1st & 2nd shift to join our team! 

Position Summary:

Work as a member of the Sales team interacting with customers, sales, teammates, manufacturing personnel and suppliers.  Maintain a high level of focus on customer satisfaction and facilitates cross functional teams in order to effectively and independently solve customer issues/concerns.

Duties: 
  • Independently create quotes to customers.
  • Manage NPI quotes as necessary by bringing sales, engineering and GM together to triage RFQs.
  • Perform Contract Review process and send purchase order acknowledgments to customers after PO is reviewed and deemed acceptable.
  • Review purchase orders for accuracy of price, revision, delivery, duplication, and special instructions and resolve any discrepancies. Enter customer requirements into CPP business system.
  • Schedule customer delivery requirements in accordance with raw material availability.
  • Maintain the forecasting system and order entry system to assure accurate shipping, invoicing, terms and schedule requirements, working within established forecasting and production planning guidelines.
  • Download customer schedules on a weekly basis and maintain corresponding schedules within the CPP business system.
  • Mentor Inside Sales Coordinators and develop their knowledge of the systems and processes.
  • Monitor in process yields to ensure timely response to negative situations.
  • Respond to all customer delivery concerns, involving any necessary member of the BU or Manufacturing teams in order to effectively solve customer problems.
  • Maintain applicable reports as directed by the General Manager or Sales Manager
  • Monitor risk and profit margins at the account level as directed.
  • Responsible for adherence to all safety polices, practices and procedures.
Qualifications:
  • Education: Associates Degree in Business or related field
  • Experience: 3-5 years of customer service experience with manufacturing experience preferred.
  • Computer Skills: Knowledge of Microsoft Office Suite with experience in Excel, Access, Word.  Familiarity with Oracle V11 a plus.
  • Other Required Knowledge, Skills & Abilities: Effective communication skills with ability to effectively resolve customer issues in a win-win style.  Ability to remain calm under pressure.  Familiarity with manufacturing processes and nomenclature a plus.

This is a non-management position
This is a full time position

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