Job Posting Customer Service Representative

Consolidated Precision Products Corp. (CPP) is currently seeking a driven individual to join our Wollaston Alloys CPP Boston as a Customer Service Representative candidate will be responsible for interfacing with our customer base on new and existing order inquiries, order status as well as working with internal functions to assist in the coordination of product flow and shipments. This is an excellent opportunity for an experienced candidate to join a fast-paced company that has continued to grow over the past 30 years! CPP offers a competitive compensation & benefits package, which includes a bonus program that is paid quarterly, medical/dental/vision/life/disability insurance, 401K with match, paid vacation & holidays, paid training, and a great team culture.

Major Responsibilities
  • Resolves customer requests, questions, and complaints, frequently requiring analysis of situations to determine the best use of resources.
  • Serves as liaison between the customer and various departments
  • • Solicits sales of new or additional services.
  • Operates office equipment, including computers and terminals, as necessary.
  • Provides pricing and delivery information, processes orders, and prepares cash reports.
  • • Sets up new accounts, maintains records, prepares reports, and performs work processing assignments and related clerical duties.

About You
  • Basic understanding of the English Language
  • Basic mathematical knowledge
  • Public safety and security
  • Knowledge of relevant equipment, policies, and procedures
  • Other Required Knowledge, Skills & Abilities: Attention to detail, ability to communicate at all levels of the organization
  • Working knowledge of MS Office Suite (Word, PowerPoint, Excel), ability to work with others through complex situations
Consolidated Precision Products (CPP) is an industry-leading manufacturer of highly-engineered
Components and sub-assemblies, supplying the commercial aerospace, military and industrial markets with small-to-large “function critical” products. CPP provides its customers with a “total solution” source, taking them from concept to finished product with one of the broadest and most diverse product offerings in the industry. More information about our company can be found at:
  • Sponsorship is not available for this role. Candidates must be legally authorized to work in the US on a permanent and consistent basis without company sponsorship now and in the future. This position requires access or use of hardware and technology, which is subject to the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee (permanent), or Refugee.

This is a non-management position
This is a full time position

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