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  • Oversees day to day operations of the Concierge department
  • Works within the budget of the Concierge desk, including labor, operating supplies, and guest amenities
  • Works with the Concierge staff to create legendary experiences for guests
  • Exercises discretionary powers regularly – Comping rooms, sending champagne to rooms, etc.
  • Regularly exercises independent judgment when dealing with guest service and guest complaints
  • Greet guests with a friendly and sincere welcome, respond promptly with accurate and creative suggestions to meet their needs, etc.
  • Sincere and warm interaction with all guests/clients/vendors including consistent eye contact with a smile.
  • Follow and deliver 5 Star services’ standards, delighting guests by anticipating their needs.
MINIMUM EDUCATION AND WORK EXPERIENCE:
  • Le Chef d’Or certification required.
  • College degree preferred.
  • Previous concierge experience required of at least 2 years in a luxury property
  • Must be able to work a flexible shift including nights, weekends, and holidays
  • Candidate must have a strong knowledge of the surrounding area and all recreational, hospitality and business related information.
  • Proficient in computer systems such as Word, PowerPoint, Excel, Opera, etc.

This is a non-management position
This is a full time position

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