ESSENTIAL JOB FUNCTIONS:
Laundry Department:
  1. Follow all rules and regulations as outlined in employee handbook.
  2. Manage and supervise the Laundry Department, its processes and employees.
  3. Create distribute and post the Laundry schedule following company guidelines.
  4. Management and supervision of all laundry associates.
  5. Manages all functions of the Laundry Department.
  6. Report guest/employee complaints immediately to the Executive Housekeeper, and/or Human Resources.
  7. Constantly monitor and ensure the personal grooming of all laundry associates reflects personal pride at all times.
  8. Ensure that associates are trained to be respectful and discreet towards guests, coworkers and property.
  9. Ensure all associates adhere to all security measures.
  10. Instigate and maintain high morale and motivation of associates through positive leadership and explanation of the key role the department plays.
  11. Understand and comply with all aspects of hotel’s health, safety and fire policy.
  12. Identify and report any health or safety hazard.
  13. Ensure proper care of laundry equipment within the department.
  14. Ensure that all maintenance requests are reported to engineering department.  In addition, report to Director of Housekeeping and Engineering any laundry equipment needing repair or replacement.
  15. Turn in all articles left by guests to housekeeping with no exception.
  16. Handle all phone traffic with proper telephone etiquette.
  17. Maintain laundry personnel records and attendance schedules.
  18. Oversee daily payroll records, approving vacation and sick time off for laundry employees.
  19. Read and update department log book.
  20. Coordinate requests from other departments
  21. Conduct the Laundry Department trainings.
  22. Conduct the Laundry Department monthly meetings.
  23. Set up work schedules and assure daily staffing needs are covered.
  24. Exercise control over labor expenses with a target Laundry production.
  25. Supervise sign in / sign out sheets for keys, equipment, radios etc.
  26. Establish effective control and procedures for the Lost and Found Department.
  27. Assist with preparation of budget for review and approval.
  28. Maintain monthly budget, justifying variances to management.
  29. Conduct the performance reviews of associates within the laundry department.
  30. Monitor and control laundry department inventory (linen, terry, uniforms and chemicals) and distribution of inventory.
  31. Make decisions and execute them to solve any operational problems that may arise during the day.
  32. Carry out other duties as may be required to ensure the Hotel Operation is properly maintained to provide total guest satisfaction.
  33. Embraces Cavallo Point’s Approachable Luxury Philosophy Card and Culture, inspiring the employees to follow and embrace our Values and goals.

Housekeeping Department:
  1. Assist with supervision of all housekeeping associates and contract cleaners throughout property.
  2. Report guest/employee complaints immediately to the Executive Housekeeper, and/or Human Resources.
  3. Implement and ensure that proper key controls are in effect.
  4. Constantly monitor and ensure the personal grooming of all housekeeping associates reflects personal pride at all times.
  5. Ensure that associates are trained to be respectful and discreet towards guests, coworkers and property.
  6. Ensure proper care of furniture, fixtures and equipment within the hotel.
  7. Ensure that all maintenance requests are reported to engineering department.  In addition, report to Director of Housekeeping and Engineering any laundry or housekeeping equipment needing repair or replacement.
  8. Ensure guest privacy is respected and considered confidential.
  9. Turn in all articles left by guests to housekeeping with no exception.
  10. Handle all phone traffic with proper telephone etiquette.
  11. Assist maintaining housekeeping personnel records and attendance schedules.
  12. Oversee daily payroll records, approving vacation and sick time off.
  13. Coordinate guest requests with Supervisors.
  14. Assist with development of inspection schedule to ensure proper maintenance and cleanliness standards for all guest rooms and public areas.
  15. Read and update department log book.
  16. Coordinate requests from other departments.
  17. Monitor and control housekeeping department inventory (room supplies, amenities, linen, terry and uniforms) and distribution of inventory. Assists with housekeeping inventories.
  18. Make decisions and execute them to solve any operational problems that may arise during the day.
  19. Involve supervisors in as many administrative functions as possible to further develop them.
  20. Carry out other duties as may be required to ensure the Hotel Operation is properly maintained to provide total guest satisfaction.
ESSENTIAL WORK SKILLS:
  • Computer systems literate, preferably Word, Excel, Opera, Unifocus, Time and Attendance.
  • Excellent communicator and demeanor with employees.
  • Fluent in English and Spanish is a plus.
  • Able to write reports, evaluations and conduct disciplinary notifications for employees in English.
  • Organized and detail oriented.
  • Able to make calculations and interpret financial and inventory reports
  • Ability to communicate clearly to staff, managers and guests required.

About Our Benefits

Here are some of the benefits available to qualifying employees:

  • Paid Time Off program
  • Health Insurance
  • Dental Insurance
  • Vision coverage
  • Employee Assistant Program
  • 401k Retirement Option
  • Job training
  • Promotion from within
  • Employee discounts on dining and hotel stays

This is a management position
This is a full time position

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