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ESSENTIAL JOB FUNCTIONS:
- Receiving guests
- Answering incoming calls
- Preparing correspondence, contracts, proposals, banquet orders
- Creating and maintaining customer files,
- Maintaining sales systems
- Completing RFP’s
- Qualify and transfer all incoming leads, via phone, email, and in person, to appropriate Manager
- Hold space and sleeping rooms for groups
- Draw contracts
- Turn groups definite and complete hotel-wide turnover report
- Send countersigned contracts to client
- Put together Catering and Wedding press packets
- Cost Estimates
- Create, complete, and update Banquet Event Orders, work with Managers and clients for event details
- Maintain master BEO binder
- Print and distribute BEOs for each event weekly, add master account numbers to all social event BEOs
- Distribute BEO revisions twice daily
- Print and assemble Resume packets weekly
- Maintain Event Manager Spreadsheet weekly
- Weekly Wedding and Social Events Sales Reports
- Weekly Daily Events Report for Restaurant and Engineering
- Check availability for rooms and space for managers in Maestro/Delphi
- Provide site tours for clients
- Print group rosters for event managers
- Create and print menu cards and buffet food labels as needed
- Update Delphi pricing, item, and contract forms
- Embraces Cavallo Point’s Approachable Luxury Philosophy Card and Culture, inspiring the employees to follow and embrace our values and goals
- Attend interdepartmental meetings as required.
- Sincere and warm interaction with all guests/clients/vendors including consistent eye contact with a smile.
- Follow and deliver 5 Star services’ standards, delighting guests by anticipating their needs.
- Other duties as assigned.
This is a non-management position
This is a full time position