We are looking for an experienced Housekeeping Manager to assist in the overall running of the housekeeping department . Responsibilities are to uphold the highest quality of cleaning standards to ensure that guest rooms and all areas of the property meet the standards of a five-star/five diamond operation.
DEPARTMENT: Housekeeping
POSITION: Housekeeping Manager
REPORTS TO: Director of Housekeeping
JOB SUMMARY: Assist the Director of Housekeeping in the overall running of the housekeeping department. The Housekeeping Manager assists supervising the Laundry Department.
ESSENTIAL JOB FUNCTIONS:
Laundry Department:
- Follow all rules and regulations as outlined in employee handbook.
- Supervise the Laundry Department, its processes and employees.
- Create distribute and post the Laundry schedule following company guidelines.
- Management and supervision of all laundry associates.
- Report guest/employee complaints immediately to the Executive Housekeeper, and/or Human Resources.
- Constantly monitor and ensure the personal grooming of all laundry associates reflects personal pride at all times.
- Ensure that associates are trained to be respectful and discreet towards guests, coworkers and property.
- Ensure all associates adhere to all security measures.
- Instigate and maintain high morale and motivation of associates through positive leadership and explanation of the key role the department plays.
- Understand and comply with all aspects of hotel’s health, safety and fire policy.
- Identify and report any health or safety hazard.
- Ensure proper care of housekeeping and laundry equipment within the department.
- Ensure that all maintenance requests are reported to engineering department. In addition, report to Director of Housekeeping and Engineering any laundry equipment needing repair or replacement.
- Turn in all articles left by guests to housekeeping with no exception.
- Handle all phone traffic with proper telephone etiquette.
- Maintain laundry personnel records and attendance schedules.
- Oversee daily payroll records, approving vacation and sick time off for laundry employees.
- Read and update department log book.
- Coordinate requests from other departments
- Conduct the housekeeping and laundry departments’ trainings.
- Conduct the Housekeeping and Laundry Department monthly meetings.
- Set up work schedules and assure daily staffing needs are covered.
- Exercise control over labor expenses with a target Laundry production.
- Supervise sign in / sign out sheets for keys, equipment, radios etc.
- Establish effective control and procedures for the Lost and Found Department.
- Assist with preparation of budget for review and approval.
- Maintain monthly budget, justifying variances to management.
- Conduct the performance reviews of associates with the Director’s guidance.
- Monitor and control laundry department inventory (linen, terry, uniforms and chemicals) and distribution of inventory.
- Make decisions and execute them to solve any operational problems that may arise during the day.
- Carry out other duties as may be required to ensure the hotel operation is properly maintained to provide total guest satisfaction.
- Embraces Cavallo Point’s Approachable Luxury Philosophy Card and Culture, inspiring the employees to follow and embrace our Values and goals.
Housekeeping Department:
- Assist with supervision of all housekeeping associates and contract cleaners throughout property.
- Report guest/employee complaints immediately to the Executive Housekeeper, and/or Human Resources.
- Implement and ensure that proper key controls are in effect.
- Constantly monitor and ensure the personal grooming of all housekeeping associates reflects personal pride at all times.
- Ensure that associates are trained to be respectful and discreet towards guests, coworkers and property.
- Ensure proper care of furniture, fixtures and equipment within the hotel.
- Ensure that all maintenance requests are reported to engineering department. In addition, report to Director of Housekeeping and Engineering any laundry or housekeeping equipment needing repair or replacement.
- Ensure guest privacy is respected and considered confidential.
- Turn in all articles left by guests to housekeeping with no exception.
- Handle all phone traffic with proper telephone etiquette.
- Assist maintaining housekeeping personnel records and attendance schedules.
- Oversee daily payroll records, approving vacation and sick time off.
- Coordinate guest requests with Supervisors.
- Assist with development of inspection schedule to ensure proper maintenance and cleanliness standards for all guest rooms and public areas.
- Read and update department log book.
- Coordinate requests from other departments.
- Monitor and control housekeeping department inventory (room supplies, amenities, linen, terry and uniforms) and distribution of inventory. Assists with housekeeping inventories.
- Make decisions and execute them to solve any operational problems that may arise during the day.
- Involve supervisors in as many administrative functions as possible to further develop them.
- Carry out other duties as may be required to ensure the Hotel Operation is properly maintained to provide total guest satisfaction.
- Embraces Cavallo Point’s Approachable Luxury Philosophy Card and Culture, inspiring the employees to follow and embrace our Values and goals.
- Check VIP rooms and long staying guests on a daily basis
- Assist in preparing the agenda for departmental meetings and follow up of all points raised.
- Assist with development and execution of training schedule for each new associate joining the department.
- Identify the training requirements of team and organize on-the-job training in collaboration with Supervisors and Director of Housekeeping.
- Ensure that the hotels grievance, disciplinary and guarantee of fair treatment procedures are followed precisely.
- Assign daily sections for room attendant / house-attendant / supervisor, when required.
- Assist in development and execution of administrative procedures.
- Set up and execute inspection schedules to ensure proper maintenance and cleanliness standards are being maintained in rooms and public spaces as directed.
- Perform any special job assigned by Director of Housekeeping and Director of Rooms.
ESSENTIAL WORK SKILLS:
- Computer systems literate, preferably Word, Excel, Opera, Unifocus, Time and Attendance.
- Excellent communicator and demeanor with employees.
- Fluent in English and Spanish is a plus.
- Able to write reports, evaluations and conduct disciplinary notifications for employees in English.
- Organized and detail oriented.
- Able to make calculations and interpret financial and inventory reports
- Ability to communicate clearly to staff, managers and guests required.
MINIMUM EDUCATION AND PHYSICAL REQUIREMENTS:
- High School Diploma or equivalent required; Bachelor’s Degree preferred.
- Hospitality Management Degree is beneficial.
- Must be able to bend, lift, stretch, walk up and down stairs, push, pull, handle and finger items with dexterity.
- Must be able to lift and carry up to 30 pounds.
About Our Benefits
Here are some of the benefits available to qualifying employees:
- Medical/Dental/Vision Insurance Options
- 401k Retirement Option
- Job training
- Promotion from within
- Employee discounts on dining and hotel stays
This is a management position
This is a full time position